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Service Center Manager
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Arizona data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$52,500 / year median in Arizona
+20% projected growth
Job Description
What you'll do As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also be responsible for your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success. The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met Responsible for inventory, labor management and financial performance of the service center Mentor, lead and train the team to optimize their development Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers Help maintain a clean, well-organized service center and facilitate a safe and secure working environment Provide superior customer service leadership Build trust and win repeat, loyal customers How you'll succeed You are friendly and willing to work as part of customer-focused team Have effective interpersonal, oral communication skills Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages Knowledge of cash handling, facility and safety control policies and practices Reliable transportation to and from work Ability to occasionally lift up to 50 pounds Be able to stand for extended periods of time and climb stairs Have full mobility and are able to twist, stoop and bend High school diploma or equivalent 2 years managerial/supervisory experience in the quick lube/automotive business is required Benefits include: Competitive pay & flexible work schedule On-the-job training Paid biweekly Company provided uniforms and tools We promote from within- a commitment we are passionate about No late evenings
•Terms and conditions apply, and benefits may differ depending on location Fluid Automotive, LLC is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.