Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Success Manager Respiree Baldwin Park, CA Job Details Contract $48 - $67 an hour 1 day ago Qualifications Revenue growth Managing customer accounts Stakeholder engagement Teamwork On-site technical support Software deployment Enterprise software support Managing clients in a customer support role Customer engagement System deployment Data collection AI Account management Stakeholder relationship building Client interaction via phone calls Full Job Description Job Summary We are looking for a candidate with direct experience supporting clinical technology deployments inside hospitals — someone who understands the rhythms of nursing floors, the dynamics of nursing leadership, and what it takes to turn a skeptical charge nurse into a clinical champion. A background in patient monitoring, wearable technology, or clinical AI is a strong differentiator.
Contract period:
1 Jul to Oct/Nov 2026 The selected candidate would need to travel down to Baldwin Park Medical Center whenever needed. Kindly apply only if you are able to fulfil this arrangement.
Responsibilities:
Clinical Deployment & Adoption Lead structured onboarding for newly activated hospital accounts, coordinating with clinical and technical teams to ensure smooth go-live. Drive nursing staff and clinical leadership adoption of Respiree's wearable monitoring platform through hands-on training, floor presence, and ongoing education. Identify and cultivate clinical champions within each account who can serve as internal advocates and reference contacts. Collaborate with Respiree's medical affairs and clinical team to support QI documentation, outcomes reporting, and site-level data collection. Voice of Customer & Internal Collaboration Serve as the primary conduit for structured customer feedback into Respiree's product, clinical, and commercial teams. Escalate and coordinate resolution of device, software, or workflow issues in partnership with technical support resources. Contribute to the development of onboarding materials, clinical training guides, deployment playbooks, and customer-facing documentation. Represent the customer perspective in internal planning discussions around product roadmap, clinical protocols, and go-to-market strategy. Required 5+ years of experience in customer success, clinical account management, or post-sales support roles within a hospital technology, medical device, or clinical AI company. Direct, hands-on experience supporting clinical technology deployments inside hospital environments — including engagement with nursing leadership, clinical educators, and biomedical/IT staff. Proven track record of managing renewal cycles and driving expansion revenue within enterprise hospital or health system accounts. Strong understanding of hospital operations, clinical workflow dynamics, and the stakeholder landscape across nursing administration, clinical informatics, and medical leadership. Excellent relationship management skills with the ability to engage credibly across clinical, operational, and executive audiences within health systems. Comfort operating independently in a fast-paced, early-stage commercial environment with limited infrastructure. Willingness to travel nationally (estimated 40-50%) to support account activations, adoption visits, and renewal engagements.
Preferred:
Background in patient monitoring, wearable technology, cardiorespiratory care, or early warning/deterioration alerting platforms. Experience supporting PACU, Step-Down, General Medical Floor, or ICU-adjacent deployments. Familiarity with hospital quality improvement processes, VAC reporting, and outcomes-based contracting. Prior exposure to clinical data reporting and the ability to translate utilization metrics into compelling outcomes narratives for hospital leadership. Experience working within or alongside health systems affiliated with academic medical centers or large IDNs. Existing relationships with clinical informatics, nursing education, or nursing administration contacts inside major U.S. health systems.
