A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Team Manager, Beverly Hills Loro Piana - 3.7 Beverly Hills, CA Job Details Full-time $105,000 - $120,000 a year 2 hours ago Qualifications Assortment planning Retail industry sales team management experience Receiving operations supervision Product presentation Team member evaluation Customer relationship building Store layout management Visual merchandising Managing retail teams Operations coordination SAP Retail shipping operations Managing sales strategy or development teams Client rapport building Regulatory compliance Customer satisfaction tracking Managing store merchandising operations Performance feedback (performance evaluation method) Talent development Sales team management Order shipping Product assortment enhancement Team development Sales performance monitoring (sales process improvement strategies) Sales growth strategy Team training Product management Industry trends Sales coaching Shipping and receiving inventory management Full Job Description Position General Purpose of the
Position:
The Team Manager is responsible for leading and managing a team within a store, ensuring the highest level of client experience and product expertise. Leveraging your in-depth product knowledge and team management skills, you will lead the team to achieve and exceed targets. You will also support the store in daily operations and inventory management. Your passion for building client relationships and curating elevated shopping experiences will contribute to the success of key business initiatives. Job responsibilities
Team Management and Development:
Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience. Identify training needs and ensure all team members receive appropriate training and development opportunities. Conduct regular performance evaluations and provide constructive feedback to support team members' growth and success. Embody the Loro Piana culture, be an ambassador of the Loro Piana values, by being the key driver of culture within the team and ensuring the alignment with this culture of team members.
Product Management and Sales:
Maintain a comprehensive knowledge of the store's product offerings, including features, benefits, and trends. Oversee the team's dedicated product assortment, ensuring optimal inventory levels and product presentation. Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies. Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.
Client Experience and Satisfaction:
Ensure that the highest level of desire is created, by making clients dream through exceptional storytelling. Ensure that each team member optimizes the savoir faire and heritage through the selling ceremony. Monitor clients feedback and implement necessary improvements to enhance client's satisfaction within the team's area of responsibility. Give meaning to the measurement of client experience and lay the foundations for a client - centric culture. Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs. Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager. Coach the teams to support the client experience initiatives with the Department Manager.
Operational Excellence:
Overseeing operational processes and collaborating closely with the Operations Manager. This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient workflows. Maintain a well-organized, clean, and visually appealing team environment to attract and retain clients. Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team's area of responsibility. Profile Proficient in Microsoft Office, SAP, and other digital tools. Excellent leadership, teamwork, prioritization and problem-solving skills. Strong knowledge of sales, operations, and inventory. Passionate about the Loro Piana brand and the luxury industry. Ability to coach, motivate, and assess performance Ability to lift and move up to 40 pounds. 5+ years of management and sales experience, preferably in a luxury retail environment. Additional information
Salary:
$105,000 - $120,000 / Year
LORO PIANA MAISON
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro's nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world's foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company's collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.
