CSR Account Manager

CSR Account Manager

PROWORKS SERVICES INC. - 2.0

Brea, CA Job Details Full-time $25 - $27 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Microsoft Word Practicing in a sourcing or procurement role Computer operation Managing customer accounts Microsoft Excel Customer relationship building Microsoft Outlook Presentation software Customer returns handling Interpersonal skills Sales Customer service Computer literacy Spreadsheets High school diploma or GED Managing clients in a customer support role Customer engagement Customer relationship management Purchasing Manufacturing Account management Manufacturing company experience Full Job Description

NOW HIRING

Customer Service Account Manager Aerospace Company Shifts:

1st- 7:30am-4:00pm (Monday-Fridays)

Pay Rate:

1st shift $25.00HR-$27.00HR. •

TEMP-HIRE POSITION

•Primary Responsibilities Review and interpret customer contract purchase order paperwork for accuracy and communicate exceptions to customer with professional negotiation and communication techniques. Interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, customer portals and face to face meetings. Administer and execute orders, schedules and related purchase contract pricing and issues. Ensure adherence to contract terms for entire order cycle process. Review customer purchase order contract packages for accuracy and compliance to company terms and conditions. Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues. Raise questionable terms and conditions for resolution to management. Monitor and report progress on specific activities, as required by management and/or purchase order requirements. Process orders, and purchase order changes on assigned accounts, which includes price verification, part numbers, lead times, and entry of orders into ManMan system. Manage the purchase order/job change portion of customer portals. Research and respond to order delays. Discernment of export documentation and/or other required export licenses/agreements and administering of same in support of export laws and purchase order/program requirements. Ensure all requests for quotes are completed on time and in accordance with company pricing guidelines and policies. Works with other functional groups within the company to ensure delivery of accurate pricing and manufacturing lead time estimates. Receive, research and process customer return requests. Develop solutions for customer independently. Assist customer with resolving issues related to product availability and delivery. Gain/establish a working knowledge of company functions, product, and manufacturing processes. Other duties as assigned. Qualifications Knows and understands the needs of internal and external customers. Results oriented and works hard to consistently provide exceptional service. Excellent verbal and written communication skills in English. Ability to communicate professionally via written and verbal with customer to understand needs and concerns. Ability to handle and prioritize multiple issues simultaneously. Use prior experience and knowledge of company policies and procedures to resolve non-standard problems. High level of motivation and sense of urgency; prioritizes and follows up accordingly. Ability to meet critical deadlines and work in fast paced environment. Intermediate proficiency in Excel a must. Use MS Word and PowerPoint. Education/Previous Experience Requirements High School Degree or equivalent. Minimum 1 year of successful customer service work experience in a manufacturing environment or similar.

Applications:

9AM- 12:00PM, MONDAY - FRIDAY.

ADDRESS:

783 W.

IMPERIAL HWY. BREA, CA 92821

Please feel free to contact ProWorks for more information #714-684-1411.

Job Type:

Full-time Pay:

$25.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Education:

High school or equivalent (Required)

Experience:

Computer literacy: 2 years (Required)

Microsoft Word:

2 years (Required)

Microsoft Excel:

2 years (Required)

Microsoft Outlook:

2 years (Required) manman system: 1 year (Required)

Purchasing:

2 years (Required) client

Managment:

1 year (Required)

Manufacturing:

2 years (Required) Customer service: 2 years (Required)

Sales:

2 years (Required) Customer relationship management: 2 years (Required)

Work Location:

In person