Find & Apply For Customer Service Manager Jobs in Brea, California

Overview We're seeking a passionate and personable Wellness Coordinator to be the welcoming face of our IV hydration spa. In this role, you'll create an exceptional client experience from the front desk, support marketing outreach that keeps our community engaged, and manage patient records and scheduling with care and accuracy. Your energy and dedication will help clients feel at home while supporting their wellness journeys. This is an exciting part-time opportunity to make a meaningful impact on people's well-being while working collaboratively with a supportive team.

Schedule Part-time role:

4-6 hour shifts Weekend availability required (Friday, Saturday, Sunday) Hours of operation: Monday-Friday 10:00 AM - 6:00 PM; Saturday-Sunday 9:00 AM - 3:00 PM Responsibilities Greet and check in clients with warmth, creating a welcoming and professional environment Manage front desk operations including phone calls, email inquiries, scheduling, and payments Educate clients on IV drips, vitamin injections, and available packages and memberships Support marketing outreach through text and email campaigns, promotions, and client re-engagement Maintain accurate client records and intake forms using the booking/EMR system Protect client privacy and handle information in compliance with HIPAA Coordinate client flow with clinical staff to ensure a smooth, positive experience Keep the front desk and lobby clean, organized, and well-stocked Qualifications Customer service, reception, or sales experience preferred Strong written and verbal communication and interpersonal skills Comfortable with computers, booking systems, and basic office software Highly dependable, organized, and a team player Genuine passion for helping others and promoting wellness Bilingual skills are a plus Familiarity with EMR/EHR systems is a plus Benefits Paid training Bonus plan Employee discount Join us in helping people feel their best. Your dedication will create lasting, positive experiences for every client who walks through our doors.

Pay:

From $19.00 per hour Expected hours: 4.0 - 16.0 per week

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Location:

Brea, CA 92823 (Preferred)

Work Location:

In person