Respite Case Coordinator The ARC of Butte County - 4.2 Chico, CA Job Details Full-time $24 - $28 an hour 10 hours ago Benefits Paid training Paid holidays Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Paid sick time Qualifications Bilingual Customer follow-ups Health insurance authorizations Customer records maintenance Experience working with individuals with developmental disabilities Experience working with individuals with neurodevelopmental disorders Parent collaboration Customer satisfaction tracking Client file management Mid-level Managing clients in a customer support role Driver's License Overseeing care coordination Continuous improvement Coordination of services case management method Intellectual disabilities support Respite care expertise Compliance support tasks Social work care coordination Experience working with individuals with intellectual disabilities Disability services experience 2 years Bachelor of Arts Customer service problem-solving Communication skills Audit support Provider communication in social service case management Office record organization Full Job Description About The Arc of Butte County The Arc of Butte County is a nonprofit founded in 1962, dedicated to empowering individuals with intellectual and developmental disabilities (I/DD) to live, work, and thrive. Through programs including adult day services, respite care, supported employment, and independent living skills training, we champion inclusion, independence, and full participation in society. We're looking for compassionate team members who share our commitment to making a meaningful difference. About the position As Respite Case Coordinator, you will support families and care providers by managing client authorizations, coordinating appropriate worker matches, and ensuring services are delivered according to program standards. You will maintain consistent communication with families, monitor service quality, and resolve issues with a proactive, solutions-driven approach. As the program evolves, this position may also include conducting home visits to strengthen relationships with families and support service coordination. This role is central to maintaining service integrity and strengthening long-term relationships with both clients and providers. What You'll Do Authorization & Compliance Track and manage client authorizations Monitor service utilization and flag discrepancies Maintain organized records to support audit readiness Client Support & Communication Maintain regular contact with families Respond to questions, concerns, or service changes Support and conduct home visits as this responsibility is introduced in the future Document client updates and communication accurately Worker Matching & Service Coordination Match clients with appropriate respite workers Support transition planning when a worker leaves Provide follow-up to ensure successful worker placement Quality & Issue Resolution Monitor service satisfaction and performance Address issues involving families and providers Collaborate with supervisors to resolve complex cases Support continuous improvement of service delivery What You'll Bring B.A. in a related field or 2-3 years of experience in the field of developmental disabilities (equivalent experience considered) Strong organizational, administrative, and communication skills Ability to manage client records and coordinate services accurately Solutions-driven, proactive approach to problem-solving Commitment to The Arc of Butte County's mission and values We encourage candidates to apply even if they do not meet every listed qualification, as transferable skills and lived experience are valued Preferred Qualifications Bilingual skills preferred Valid driver's license preferred, as local travel and client home visits may become part of the position in the future

What You'll Bring:

Bachelor of Arts (B.A) in a related field or 2-3 years of experience in the field of developmental disabilities (equivalent experience considered) Bilingual skills preferred Strong organizational, administrative, and communication skills Ability to manage client records, service coordination, and home visits accurately Solutions-driven, proactive approach to problem-solving Commitment to The Arc of Butte County's mission and values We encourage candidates to apply even if they do not meet every listed qualification, as transferable skills and lived experience are valued

Perks & Benefits:

Benefits may vary based on position and eligibility.

Available offerings may include:

Health, dental, and vision insurance Company-paid basic life insurance 401(k) retirement plan with up to a 3% employer match Paid time off, including vacation and paid sick leave 11 Paid Holidays plus 1 Floating Holiday Paid training and professional development opportunities Employee discount at the Arc thrift store

Requirements:

Must pass applicable post-offer pre-employment screenings, including a background check, non-arduous physical, and drug/TB screening Ability to work in various environments, including office and community settings, as applicable to assigned responsibilities Ability to perform essential job duties with or without reasonable accommodation May require occasional lifting (up to 25 lbs), standing, walking, or assisting individuals with mobility needs, if applicable Work environment may include exposure to pet allergens. The Arc maintains a pet-friendly culture, and animals (such as the office cat) may occasionally be present in the workplace. Employees may also encounter pet allergens through donated items or community environments.

Equal Opportunity Employer:

The Arc of Butte County is an equal opportunity employer. We are committed to hiring individuals based on their qualifications and experience, and we welcome applications from all qualified individuals, regardless of gender, age, race, ethnicity, disability, or other protected status. Monday-Friday, 8:00 AM-5:00 PM