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Smart & Final

Full-Time Service Manager- 935 Coronado

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$86,682 / year median in California

-2% projected decline

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Job Description

Full-Time Service Manager- 935 Coronado 935 -
Coronado Extra Starting Rate:
$22.00/hr We are searching for an experienced Full-Time Service Manager- 935 Coronado at 150 B Avenue Coronado, California, 92118 United States .
Primary Duties and Responsibilities:
This Full-Time Service Manager reports to the Store Manager and is responsible for maintaining service standards in the store. Performs management-assigned duties, which may include but may not be limited to implementation and management of the FAN customer service program, execution of corporate directives (e.g. action bulletins, product removals, etc.), maintenance of the store's break room (e.g. job postings, poster programs, iPad, cleanliness, etc.) review of mystery shop performance, front end management, and book keeping duties. Specific duties include, but are not limited to: Offers friendly and courteous assistance to customers by providing them with store and product information (FAN Customer Service). Communicates bulletin information to associates to ensure all that need to be aware of updates/changes are advised. Monitors the front end ensuring service standards and procedures are being followed. Operates a cash register, reviews price changes, promotional plans, bulletins, and communicates with associates regarding updates/changes. Maintains store sections, as assigned. Orders, receives and stocks merchandise using proper equipment. Reviews invoices/load bills for accuracy. Stocks shelves, end stacks, displays and deli/freezer cases. Sets up promotional displays. Performs basic bookkeeping duties. Records lost/damaged goods and store supplies using appropriate forms and data entry. Performs check out function at the end of each business day.
Required Qualifications:
One to three (1-3) years related experience and/or training; or equivalent combination of education and experience. Retail Management Certificate is desirable. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We're passionate about creating an inclusive workplace that promotes and respects diversity and equity. We are committed to build inclusive teams, cultivate leaders and create a company that is the right fit for every person. Diversity encourages our uniqueness, strengthens innovation, and connects us closer to our customers and the communities we serve.
Follow Us:
TEAMWORK
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INTEGRITY
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ACCOUNTABILITY
| RESPECT | GROWTH

Benefits

  • Dental Insurance