Customer Service & Order Coordinator 1205 East Grand Avenue, El Segundo, CA 90245 $25 an hour - Full-time Apply with Indeed Clockwork Enterprises is a custom screen printing and embroidery shop in El Segundo. We're hiring a Customer Service & Order Coordinator to help customers at the counter and over email, guide them through apparel choices, and follow up until their orders are ready for production. This is a full-time, in-person role paying $25 per hour. The workday is 8:30 a.m. to 5 p.m. with a 30-minute lunch. You'll handle new inquiries and take over the follow-through after the owner introduces a customer or recommends a product. You'll help the customer compare options, answer day-to-day questions, gather the order details, and prepare the quote. When an artwork or production question needs the owner's input, you'll bring him the specific decision and follow up with the customer. What you'll do Welcome walk-ins and respond to email inquiries about custom tees, hoodies, hats, and other apparel. Help customers choose garments and collect colors, sizes, quantities, artwork files, print placements, and deadlines. Build quotes in Printavo using Clockwork's pricing guidelines and follow up on questions, revisions, and approvals. Order garments once the job is approved and cleared for purchasing, then hand off the confirmed details to production. Keep several jobs moving at once and track what's waiting on the customer, the shop, or a supplier. What we're looking for Clear, friendly communication in person and over email. Strong follow-through and attention to detail, especially with sizes, quantities, and deadlines. Comfort switching between walk-ins, email, and quote work during a busy day. Experience in customer service, retail, order coordination, or a similar role. Familiarity with custom apparel, screen printing, embroidery, or Printavo is a plus.

Pay:

$25.00 per hour

Work Location:

In person