Service Coordinator/Customer Service

Job Title:

Service Coordinator Job Description:

The Service Coordinator (SC) is a specialized, highly trained & skilled member of the Service Client Care Center. The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for service clients; Special Order Parts (SOP) notifications and any additional outbound calls requested by management. The SC must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the SC must display a great work ethic, project a "can do" attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team. During the first 6 weeks of training, a Service Coordinator must not miss more than 1 day for any reason.

Responsibilities:

Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with our Service Department. Master and follow all training materials including inbound service call guides and word tracks in order to accurately answer all of the guest's questions. Keep current with service specials, current advertising, and recall notices from the manufacturer. Use the Blueprint Knowledge Drive to search for answer(s) to guest's questions prior to transferring the phone call to a Service Advisor. The ability to work flexible hours•Monday through

Friday:

7:00am•7:00pm /

Saturdays:

6:00am•6:00pm Being punctual to work and when returning from lunch and break with a full adherence to set schedule. Following the "Client Care Center Policies and Procedures" manual. '

Work Remotely No Job Type:

Full-time Pay:

$17.00•$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Evening shift

Education:

High school or equivalent (Preferred)

Work Location:

In person