Customer Experience Coordinator Design Catalyzer Fresno, CA Job Details Full-time | Contract $23.90 - $26.85 an hour 9 hours ago Benefits Paid holidays Relocation assistance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Qualifications Google Workspace Customer communication Bachelor's degree Organizational skills Communications Customer support Full Job Description Job Overview Design Catalyzer is seeking a highly organized and customer-focused Customer Experience Coordinator to support clients and coordinate creative projects across branding, web design, digital marketing, and content development. You'll serve as a key point of contact between clients and creative teams, keeping projects organized, on schedule, and aligned with client expectations. What You'll Do Coordinate client projects from initial requirements through final delivery. Communicate with clients regarding timelines, feedback, approvals, and project updates. Coordinate designers, developers, copywriters, and marketing specialists. Maintain project schedules, milestones, tasks, documentation, and status reports. Track budgets, resources, deadlines, and overall project progress. Manage workflows using tools such as Asana, Monday.com, Trello, ClickUp, or Jira. Coordinate quality reviews and ensure deliverables meet client expectations. Support website updates, content management, digital assets, and marketing campaigns. Identify opportunities to improve workflows, efficiency, and customer satisfaction. What We're Looking For Experience in customer service, project coordination, client services, digital marketing, or a creative environment preferred. Excellent communication, organization, and multitasking skills. Strong attention to detail and ability to manage multiple priorities. A proactive, solution-oriented approach to customer and project support. Proficiency with Microsoft Office and Google Workspace. Experience with creative, CRM, CMS, or project management platforms is a plus. Preferred Qualifications Bachelor's degree in Marketing, Business, Communications, Design, Digital Media, or a related field preferred. Familiarity with Canva, Adobe Creative Cloud, Figma, WordPress, Shopify, Webflow, or Wix. Experience with CRM platforms such as HubSpot, Salesforce, or Zoho. Basic knowledge of SEO, social media, email marketing, Google Analytics, or digital advertising. Relevant professional certifications are a plus. Pay & Benefits Performance-based bonus opportunities Health, dental, and vision insurance 401(k) with company matching Paid time off and company holidays Remote or hybrid flexibility where applicable Professional development, certifications, and ongoing training Career advancement opportunities Collaborative and innovative work environment Why Join Design Catalyzer? Work with diverse clients and exciting creative projects. Collaborate with talented designers, developers, and marketing professionals. Build valuable experience with modern digital and creative tools. Grow your career in a fast-moving, collaborative agency environment. Apply Today and join Design Catalyzer as a Customer Experience Coordinator, helping create smooth, engaging client experiences from project kickoff through successful delivery.

Pay:

$23.90 - $26.85 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Relocation assistance Vision insurance

Work Location:

On the road