ENCARGADO DE OPERACIONES Y ATENCI

ÓN

AL CLIENTE PAQUETERIA HR EXPRESS

Fresno, CA Job Details Full-time $18 an hour 11 hours ago Qualifications Customer service Microsoft Office Dispatching Data entry Typing Full Job Description

PAQUETER

ÍA

EL REY INC.

está en búsqueda de un Encargado de Operaciones y Atención al Cliente para integrarse a nuestro equipo de trabajo en Fresno, California. Buscamos una persona responsable, organizada y con actitud de servicio, que pueda desempeñar funciones tanto operativas en bodega como de atención presencial a clientes en oficina . Ubicación: 951 E St, Fresno, CA 93706 Horario de trabajo: Lunes a jueves: 10:00 a.m. a 6:00 p.m.

Viernes:

9:00 a.m. a 6:00 p.m. Sábados: 10:00 a.m. a 2:00 p.m. 1 hora de lonche de lunes a viernes 40 horas trabajadas por semana

Salario:

$18.00 dólares por hora Responsabilidades del puestoAtención al cliente Recibir y atender de manera amable y profesional a los clientes que visitan la oficina. Brindar información sobre los servicios de paquetería y envíos internacionales de la empresa. Explicar a los clientes las opciones de envío, destinos, tiempos estimados y requisitos del servicio. Orientar al cliente sobre el proceso correcto para realizar su envío. Recibir paquetes de los clientes y verificar que la información proporcionada sea correcta. Elaborar y llenar recibos correspondientes a los servicios contratados. Registrar correctamente la información de los clientes y de los envíos. Capturar y actualizar información en los sistemas, formatos o registros utilizados por la empresa. Resolver dudas básicas de los clientes y brindar seguimiento a sus solicitudes. Mantener una comunicación clara, respetuosa y profesional con los clientes. Canalizar situaciones que requieran autorización o intervención de un supervisor. Apoyar en la recepción de pagos y en el manejo adecuado de documentación relacionada con los servicios. Mantener organizada y presentable el área de atención al cliente. Brindar atención telefónica cuando sea necesario. Operaciones y bodega Recepción de paquetes y mercancía. Carga y descarga de cajas y paquetes. Flejado y preparación de cajas para su envío internacional. Colocación e identificación de etiquetas en cajas y paquetes. Clasificación de paquetes por destino, ruta y país. Organización, acomodo y resguardo de mercancía dentro de la bodega. Preparación de la carga para la salida de tráileres. Apoyo en conteos e inventarios de mercancía. Verificación y organización de paquetes antes de su envío. Mantener limpia, organizada y segura la bodega y las áreas de trabajo. Apoyo en actividades operativas relacionadas con la logística de la empresa. Uso adecuado de herramientas y equipo de trabajo. Cumplir con las políticas y procedimientos establecidos por la empresa. Apoyo general en la sucursal Apoyar en las diferentes actividades de la oficina de acuerdo con las necesidades de la operación. Mantener ordenadas y organizadas las áreas de trabajo. Trabajar en coordinación con el resto del equipo para asegurar una operación eficiente. Apoyar en actividades administrativas y operativas relacionadas con el servicio al cliente y los envíos. Realizar otras actividades relacionadas con el puesto que sean necesarias para el funcionamiento de la sucursal. Requisitos Puntualidad y responsabilidad. Excelente actitud de servicio y trato amable hacia los clientes. Buena comunicación verbal y capacidad para brindar información de manera clara. Organización y atención al detalle. Capacidad para realizar actividades físicas y levantar cajas de manera segura. Capacidad para trabajar tanto en oficina como en bodega. Facilidad para aprender procedimientos y sistemas de trabajo. Capacidad para trabajar en equipo. Disponibilidad para realizar diferentes actividades durante la jornada laboral. Se valora experiencia previa en atención al cliente, almacén, logística o paquetería, aunque no es indispensable. Bilingüe español/inglés es un plus. ¿Cómo postularse? Los interesados pueden enviar su Resume, CV o información personal a través de Indeed . Únete a

PAQUETER

ÍA

EL REY INC.

y forma parte de una empresa en crecimiento especializada en envíos internacionales hacia México y Centroamérica.

Tipo de puesto:

Tiempo completo

Sueldo:

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