Customer Service Representative & Office Administrator

Customer Service Representative & Office Administrator Big Wave Heating & Air Conditioning Huntington Beach, CA Job Details Full-time $40,000•$60,000 a year 4 hours ago Benefits Health insurance Paid time off Professional development assistance Referral program Tools provided Qualifications Phone communication Customer service Administrative experience Driver's License CRM system proficiency Appointment scheduling

Full Job Description Company Name:

Big Wave Heating & Air Conditioning Position:

Customer Service Representative & Office Administrator Pay Range:

$40K•$60K A Year Plus Bonuses!

Compensation Breakdown:

Hourly Rate:

$20•25 depending on experience

Annual Range:

$40K•$60K A Year Performance based commission, yearly bonus, referral bonuses & birthday bonuses

Location:

Huntington Beach, CA Schedule:

Full-Time, In-Office 8 Hour shift

Monday-Friday Benefits:

Health Insurance Paid Time Off Referral Program Professional Development Training Company Cell Phone Company Events & Outings Personal Development Requirements:

Prior CSR or office administration experience required Highly organized with strong attention to detail Professional and confident on the phone Comfortable using scheduling software and CRM systems Able to thrive in a fast-paced, small business environment Self-starter mindset with strong ownership and accountability

Position Summary:

This Customer Service Representative & Office Administrator role is the operational heartbeat of Big Wave Heating & Air Conditioning—managing the customer journey from first call to follow-up while keeping the team running smoothly. With $40K•60K/year + bonuses , you'll directly impact revenue, customer satisfaction, and the company's 5-star reputation. The ideal candidate is a highly organized, people-first communicator who thrives in fast-paced, structured environments . You take ownership, communicate confidently, and execute with precision—while genuinely caring about delivering a great customer experience. If you enjoy being the glue that holds everything together and want to grow with a high-integrity team, this is your seat.

Core Responsibilities:

Answer inbound calls and book at a 90%+ rate Confirm appointments (3 touchpoints) and manage schedules Complete post-service follow-ups and track open estimates Follow up on pending sales and manage memberships Deliver a high-quality customer experience end-to-end Support admin functions (systems, rebates, HR, fleet, projects, events, social media)

Job Type:

Full-time Pay:

$40,000.00•$60,000.00 per year

Benefits:

Health insurance Paid time off Professional development assistance Referral program Tools provided

Work Location:

In person