A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
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WHO WE ARE
We are an end-to-end Renewable Energy provider. We offer products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. If you are passionate about the EV industry and working with awesome teams in a fast-growing company, we want to speak with you! Join us in making a meaningful impact!
JOB SUMMARY
The role of the Account Manager will consist of both sales and account management on a day-to-day basis. The Account Manager will spend a majority of their time interacting with the internal engineering team, as well as with outside stakeholders and customers. This role works closely with outside sales agents to manage contracts.
ESSENTIAL FUNCTIONS
Plan, execute, and manage client accounts and projects. Attend company meetings and presentations with stakeholders. Collaborate with clients to determine product or service requirements. Develop project plans to meet client goals and objectives. Research and understand State and Federal rebate programs and how they will benefit the customer. Build relationships with clients to ensure brand and project success. Create a pleasant experience for clients by coordinating with marketing and customer service to provide solutions. Provide regular updates, respond to inquiries, and address any client concerns in a timely manner. Maintain a consistent line of communication with the internal engineering team and outside agencies. Monitor and manage the scope of the project from inception to handoff. Oversee the development of new client relationships. Ensure client satisfaction and retention. Be comfortable pivoting your time and energy between multiple accounts each day. Perform other duties as assigned.
QUALIFICATIONS
Bachelor's degree in business administration, marketing, or a related field Minimum of 1 year of experience in a sales support role. Minimum of 1 years of experience in business analysis or a related field is a plus. Comfortable working under strict deadlines. Strong interpersonal skills. Ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent technical and communication skills. Experience using customer relationship management (CRM) software. Experience creating detailed reports and delivering presentations. Proficiency with Microsoft Office Suite and Smartsheet. Proven track record of following through on commitments. Excellent planning, organizational, and time management skills.
Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.
AAP/EEO Statement:
Zero Impact Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status or any other characteristic protected by federal, state, or local law, and will not be discriminated against on the basis of disability.
Pay:
$23.00-$26.00 +
Commission Schedule:
8-hour shift Mondays - Fridays Ability to commute/relocate: Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)
