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Assistant Customer Service Manager
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Helix Water District
La Mesa, CA (In Person)
$148,834 Salary, Full-Time
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Job Description
Assistant Customer Service Manager Helix Water District - 4.4 La Mesa, CA Job Details Full-time $62.87 - $80.24 an hour 1 day ago Benefits Paid holidays Health insurance Tuition reimbursement Qualifications Staff supervision Performance improvement leadership Team supervision Accounts receivable management Managing teams in a customer support role Operational management Coaching Performance feedback (performance evaluation method) Mid-level Frontline customer support management Financial issue resolution Invoice processing Change management Managing clients in a customer support role Team development Professional development support Leading team collaboration initiatives Billing issue inquiries Operational excellence initiatives Talent career development Process improvement planning Process management Team motivation (leadership skill) Technical Proficiency Invoice dispute resolution Bill payment support Team building Full Job Description
Lead with Purpose. Grow a Team. Make a Lasting Impact.
We're looking for an experienced, confident leader to join our Administrative Services team as an Assistant Customer Service Manager. If you're someone who takes pride in operational excellence, genuinely enjoys developing people and is energized by finding smarter ways to get things done, this role was built for you.
We offer employees:
CalPERS membershipDeferred Compensation. Up to $3,500 matching on 457 plans24 annual days of accrued leave (Increases to 29 after 5 years of service, max 37 annual days of accrued leave)Educational Reimbursement of up to $4,000 annually for qualifying coursework after one year of employment12 paid holidays per year including 2 floating holidays
We'd love to hear from you if you: Have a proven track record of leading teams, building accountability, and driving resultsPossess strong process and analytical instinctsSee inefficiency and start solvingLead through change with professionalism, transparency and composureAre experienced in managing performance, having honest conversations and supporting staff growthCan demonstrate proficiency (or the ability to quickly develop it) in utility billing, customer information systems, or similar platformsApproach collaboration genuinely while remaining confident when it's time to make decisions and move forwardWe believe that excellent service starts from within. We value those who listen, anticipate, adapt, and respond to the community we serve and to each other. As Assistant Customer Service Manager, you'll be a champion of that value, modeling it in every interaction and building a team culture where it's not just expected, but embedded in how we work every day.
JOB OPEN UNTIL
FILLEDAny applications received after Sunday, June 14, 2026, will only be considered if the position is not filled.Lead with Purpose. Grow a Team. Make a Lasting Impact.
We're looking for an experienced, confident leader to join our Administrative Services team as an Assistant Customer Service Manager. If you're someone who takes pride in operational excellence, genuinely enjoys developing people and is energized by finding smarter ways to get things done, this role was built for you.
EXCELLENT SALARY & BENEFITS PACKAGE.
Strong leaders don't just support the direction; they help set it. We have built a culture around collaboration, respect, and the belief that when talented people are genuinely supported and empowered to lead, the results speak for themselves. As we grow our Administrative Services team, we are looking for an operationally sharp, decisive leader who is as comfortable developing people as they are driving process improvement and holding a high standard. Our benefits go beyond the basics, offering comprehensive health coverage, professional development programs, and wellness initiatives designed to help our team flourish both personally and professionally. Helix is not just a place to work; it's a place to build something that lasts.We offer employees:
Competitive Salary:
$130,770 - $166,899/annually100% employee premiums paid for all health benefitsAnnual Merit Increases. Full-time employees are eligible for 5% merit increases on an annual basis until they reach the top of their pay range.CalPERS membershipDeferred Compensation. Up to $3,500 matching on 457 plans24 annual days of accrued leave (Increases to 29 after 5 years of service, max 37 annual days of accrued leave)Educational Reimbursement of up to $4,000 annually for qualifying coursework after one year of employment12 paid holidays per year including 2 floating holidays
EXAMPLE OF DUTIES
What You'll OwnDay-to-day leadership of customer service operations, including direct supervision of the Customer Service Supervisor and Customer Service SpecialistsAdvanced technical proficiency in our utility billing systems, with the ability to step in and perform core functions as needed to keep operations running smoothlyAccuracy, integrity and timeliness of billing, accounts receivable, and payment processingPerformance management of assigned staff to include coaching, developing, recognizing strong work and addressing performance concerns with fairness and consistencyIdentification and implementation of process improvements and efficiencies that elevate service quality and operational performanceResolution of complex billing disputes and sensitive customer issues, handled professionally and in alignment with District policyOur Ideal CandidateA decisive leader who earns trust through competence and consistency and knows how to bring a team along through change. Announces new direction by communicating it clearly, following through and keeping people focused on what matters. Someone who is equally comfortable coaching an employee through a tough moment as they are making a call and standing behind it.We'd love to hear from you if you: Have a proven track record of leading teams, building accountability, and driving resultsPossess strong process and analytical instinctsSee inefficiency and start solvingLead through change with professionalism, transparency and composureAre experienced in managing performance, having honest conversations and supporting staff growthCan demonstrate proficiency (or the ability to quickly develop it) in utility billing, customer information systems, or similar platformsApproach collaboration genuinely while remaining confident when it's time to make decisions and move forwardWe believe that excellent service starts from within. We value those who listen, anticipate, adapt, and respond to the community we serve and to each other. As Assistant Customer Service Manager, you'll be a champion of that value, modeling it in every interaction and building a team culture where it's not just expected, but embedded in how we work every day.