A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Service Manager (Heavy Duty)-Buena Park FleetPride - 2.9 La Mirada, CA Job Details Full-time $70,000 - $90,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Vendor relationship building Customer communication Overseeing payroll Profit & Loss statement Managing sales commissions Profit and loss analysis
Full Job Description Heavy Duty Service Manager Location:
Buena Park, CA Compensation:
Salary +
Bonus Pay Schedule:
Weekly Benefits:
Medical, Dental, Vision Day One (no waiting period) Free uniforms Comprehensive benefits package Position Overview We are seeking an experienced Heavy Duty Service Manager to lead and oversee all service operations within the Service Center. This role is responsible for driving overall performance across P&L, equipment, personnel administration, workflow scheduling, and customer satisfaction. The Service Manager is accountable for meeting or exceeding annual EBITDA, sales, and inventory goals while delivering exceptional service to customers. Duties & Responsibilities Oversee all service functions and workspaces within the Service Center Delegate and direct service tasks while monitoring workflow, productivity, and job progress Ensure exceptional customer service by providing expertise, guidance, and resolution of concerns Coach and develop employees to achieve high performance and operational efficiency Manage costs, assets, and resources to meet financial targets Serve as the primary point of knowledge for service operations, inventory, and product processes Review and approve work orders and invoices for accuracy, quality, and timeliness Perform quality checks on completed work and invoicing Maintain strong relationships with vendors, dealers, and subcontractors Ensure a safe, clean, and organized work environment Monitor employee performance and provide regular feedback and progress updates Ensure compliance with all industry standards, regulations, and laws Train new employees on company procedures, safety, and workflows Stay current on industry trends, tools, materials, and innovations Provide accurate reporting on business unit performance to senior management Knowledge & Experience Proven track record in service operations management Strong customer service and operational leadership experience Ability to perform well under pressure and manage stressful situations effectively Skills & Abilities Strong P&L management capability Ability to calculate and manage productivity metrics Solid verbal and written communication skills Apply today: www.fleetpride.com/careers.
Job Type:
Full-time Pay:
$70,000.00 - $90,000.00 per year
Benefits:
401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance
Experience:
P&L:
2 years (Required)
Karmak:
2 years (Preferred) payroll and commission reporting: 2 years (Required)
