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Adecco

Onsite Supervisor

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$61,951 / year median in California

-1% projected decline

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Job Description

Adecco is currently seeking an energetic individual to join our team to support our client's manufacturing facility (Onsite) in Foothill Ranch, CA. The Onsite Supervisor acts as the candidate's/associate's employment "agent" (i.e., liaison) and point of contact through the recruiting, onboarding, and assignment lifecycle. This position must ensure satisfaction by maintaining a solid working relationship with our candidates/associates
  • showing appreciation for their performance and contributions, sharing their importance to our organization, and reinforcing the benefits of working for Adecco.
This position is also accountable for meeting performance KPI and SLA metrics to ensure excellent client delivery. Our goal is to provide applicants with employment, and clients with skilled associates that are well-matched to their unique hiring needs. This is a temp position that could turn to a permanent placement for the right candidate. 2 Open Shifts 2nd Shift 2:00PM
  • 11:00PM 3rd Shift 9:00PM
  • 6:00AM Pay Rate $28.00
  • $30.
00 Responsibilities for this Onsite Supervisor role include: Monitoring attendance and issuing correctives when required Helping associates with daily issues Working with client Supervisors daily to help with any concerns Conducting safety walks/audits Issuing correctives for performance issues Working with Onsite Management to resolve issues during shift Documenting profiles in computer system
Qualifications:
Minimum 2 years customer service experience in a fast-paced environment Recruiting experience, a plus Excellent organizational, multi-tasking, and customer service skills required Proficiency in MS Office (Word, Excel & PowerPoint) also required Capable of handling problem resolution in a calm and clear manner Ability to build and maintain strong professional relationships and networks Must have the ability to learn new software and navigate the internet with ease Why Adecco? We strive to focus on the future of work by helping people with upskilling, education, gainful employment and making a difference on the local level, while impacting the global community.? We believe everyone should have the opportunity to work and feel a sense of purpose, while encouraging a sense of pride in community, diversity, inclusion and caring.? If you want to work with a company focused on making a difference in your neighborhood, join Adecco and our crusade to improve the future at work!
Pay Details:
$28.00 to $30.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for
Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.