Customer Experience Manager

Customer Experience Manager Edgar Ortiz Farmers Insurance Lancaster, CA Job Details Full-time $42,000 - $70,000 a year 18 hours ago Benefits Paid holidays 401(k) Paid time off Parental leave 401(k) matching Opportunities for advancement Life insurance Qualifications Property & Casualty License Property casualty insurance

Full Job Description Job Overview Now Hiring:

Licensed Customer Service Representative Location:

Antelope Valley, CA Company:

Edgar Ortiz Agency -

Farmers Insurance Employment Type:

Full-Time Compensation:

$42,000 annual base pay + bonus structure

Benefits:

Paid time off, 401(k), paid holidays, and sick days

Start Date:

ASAP About the Role At the Edgar Ortiz Agency, we're passionate about protecting what matters most to our clients. As a Licensed Customer Service Representative, you'll play a key role in delivering outstanding service, ensuring policy accuracy, building long-term relationships, and supporting clients with their evolving insurance needs. This is a fast-paced, people-first role ideal for someone who's organized, proactive, and ready to be a trusted resource for our clients. Why Join Our Team? At the Edgar Ortiz Agency, we don't just fill roles—we develop careers. You'll receive advanced training and mentorship, along with the tools to grow professionally and make a lasting impact on the lives of the clients you serve. We value teamwork, integrity, and the drive to always improve. Your efforts won't just be appreciated—they'll be rewarded We look forward to welcoming the next great member of our team.

Job Type:

Full-time Pay:

From $42,000.00 per year

Benefits:

401(k) matching Paid time off Parental leave

License/Certification:

property and casualty (Preferred)

Work Location:

In person

Salary Range:

$42,000.00 - $70,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Life Insurance Hands on

Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Requirements Required:

Active California Property & Casualty License Preferred:

Previous insurance or customer service experience Excellent verbal and written communication skills Tech-savvy and comfortable using Zoom, CRM tools, and texting platforms Organized, dependable, and committed to delivering excellent client care

Responsibilities What You'll Do Onboard and Support Clients:

Welcome new clients, walk them through policy setup, explain coverages, and verify billing or inspection needs.

Manage Policy Changes and Renewals:

Assist clients with updates, review rate increases, and present options like bundling or deductible adjustments to save money.

Strengthen Client Relationships:

Provide value with every interaction—ask for reviews, referrals, and uncover opportunities to cross-sell other products like life, Medicare, or business insurance.

Retention and Problem Solving:

Help resolve cancellation concerns by comparing coverage options and identifying ways to retain clients through improved solutions. What We're Looking For