Job Description Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role of the Renewal Coordinator is to maintain service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and execute a customer-focused strategy that will lead to greater retention of service contracts, higher revenue per customer, review and present pricing escalation with the goal of ensuring overall customer satisfaction. Day to Day Manage all retention activities within an assigned service agreement customer base. Proactively reach out to each customer in writing 120 days prior to renewal. Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work. Achieve a minimum renewal rate of 95%. Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed. Address customer concerns and gain customer acceptance prior to renewal date. Manage a list of customers and annual renewal dates. Responsible for retention, customer satisfaction and growth within the customer base. Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs. Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department. Work internally with managers to improve service delivery. Ask questions, determine customer needs and provide solutions to meet those needs. Share status of 120-day process during weekly sales meetings and status of current and past due renewals. Meet with customers in person as needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ learn more about how we collect, keep, and process your private information, please review

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~~~/. Skills and Requirements High School Degree or Equivalent experience will also be considered. Over the counter sales or customer service experience. Ability to proactively reach out to customers and problem solve. Effective communication skills and ability to present before broad audiences. Strong negotiation skills and competitive spirit. Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus. Bachelor's degree preferred. Candidates with a combination of education and experience will also be considered.