A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$70,304 a year plus potential quarterly bonus if all goals are met after a 90-day probational period.
Job description:
We are Southern California's leader in uniform and linen services - family owned and operated since 1932. Our proud heritage of quality service started 89 years ago, and the operation has remained in the family ever since for 4 generations. Republic Master Chefs services the restaurant, hospitality and tourism industries in Southern California, from San Diego to Palm Springs to Santa Barbara and everywhere in-between. We provide restaurant table linens, chef coats, cook shirts and pants, server uniforms, aprons and kitchen towels, butcher coats, sheets, bath towels, mats, mops, restroom services, and many other supplies. Our values of team work, quality, and service have been at the heart of what we do and have strengthened our brands and business relationships. Republic Master Chefs is seeking an Area Manager to directly manage our customer facing Service team. The ideal candidate will have a minimum of 5 years' experience leading teams, a solid customer service background, to include face to face interactions and service oriented business relationships. Responsibilities include leading and coaching team members; managing the overall performance of a team 4-5 routes; providing leadership by fostering a safe working environment; successful resolution of customer related issues; maintain customer contract renewals; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Republic Master Chefs products in and out of customer accounts while maintaining the highest service and goodwill to customers; performing managerial duties.
Skills/Qualifications:
An Associate's degree is required, a Bachelor's Degree preferred in Business Administration, Communication, 5 years active driving experience Excel and other Microsoft products Up to 5 years of Management experience Experience in industrial sales or customer service Excellent business writing skills Excellent presentation skills Qualities and leadership characteristics: Strong work ethic Results oriented Organized Excellent communicator Our Benefits include: Competitive Pay 401(k) plan with up to 4% match Company sponsored pension plan
Medical, Dental and Vision Insurance Package Disability and Life Insurance Package Career Advancement Opportunities Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance
Job Type:
Full-time Salary:
$70,304 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Vision insurance
Schedule:
Salary Day shift Evening shift Monday to Friday and some Saturdays Supplemental pay types: Commission pay/Bonus after 90-day probation period Ability to commute/relocate: Long Beach, CA 90804: Reliably commute or planning to relocate before starting work (Required)
Work Location:
In person American Textile Maintenance Co. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
