Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
A
AppleOne
Business-Customer Service Manager
Career Insights for Customer Service Manager (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$86,682 / year median in California
-2% projected decline
Job Description
Business-Customer Service Manager AppleOne - 3.8 Riverside, CA Job Details $75,000 - $90,000 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Managing customer accounts Sales support Customer relationship building Email customer support Managing teams in a customer support role Team leadership Customer satisfaction tracking Opportunity Management Account development Quality management Mid-level Managing clients in a customer support role Continuous improvement Customer engagement Sales management systems proficiency Leading team collaboration initiatives Collaboration with manufacturing teams Client growth strategy CRM system proficiency Order issue resolution Faxing Account management Process management Cross-functional communication Full Job Description Job Summary A direct hire opportunity is available for a Business-Customer Service Manager in Riverside, CA. This role is ideal for an experienced customer service, business relations, or account management leader who enjoys supporting customers, guiding internal teams, and partnering closely with sales, operations, accounting, quality, and factory teams. The Business-Customer Service Manager will oversee Business Relations Executives, manage customer requests and key accounts, support sales activity, and help improve service processes. This position offers the opportunity to join a stable, team-oriented environment with supportive leadership, cross-functional collaboration, and a strong focus on customer satisfaction, quality, and continuous improvement. This is a strong fit for a motivated leader who is organized, responsive, goal oriented, and comfortable working in a fast-paced manufacturing, production, or operations support environment. Key Responsibilities Oversee and support Business Relations Executives while helping lead the customer service department's strategic plan. Manage a high volume of customer inquiries, requests, leads, quotes, orders, complaints, and account updates through phone, fax, email, and CRM systems. Partner with sales engineers, outside sales, vendors, accounting, quality, and factory teams to resolve customer issues, expedite orders, and support account growth. Proactively manage assigned accounts, territories, and key customer relationships while identifying decision makers and sales opportunities. Track customer feedback, complaints, service metrics, and improvement opportunities that may impact customer satisfaction and service delivery. Maintain knowledge of Quality Management System procedures and support related processes, including RGA responsibilities.