Sales/Service Manager

Sales/Service Manager Drain Mob LLC San Marcos, CA Job Details Full-time From $80,000 a year 2 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Opportunities for advancement Retirement plan Qualifications Customer communication Sales Field service Managing sales strategy or development teams Lead generation Talent development Sales team management Team development Driver's License Sales pipeline Sales leadership Closing sales Full Job Description Sales & Service Manager Drain Mob - San Diego, CA About Drain Mob Drain Mob is one of San Diego's fastest-growing drain, sewer, and underground utility service companies. We specialize in solving complex drain and sewer problems for residential, commercial, and property management customers. Our team is built on professionalism, accountability, customer service, and doing the job right the first time. We are seeking an experienced Sales & Service Manager to lead our service department, support our sales team, improve operational performance, and drive revenue growth. Position Summary The Sales & Service Manager is responsible for overseeing the daily performance of Drain Mob's service department while coaching and developing technicians and estimators to maximize customer satisfaction, revenue, and profitability. This position combines leadership, sales coaching, operational oversight, and customer service management. The ideal candidate is highly organized, data-driven, and experienced in both field service operations and sales performance management. Key ResponsibilitiesLeadership & Team Development Lead, coach, and develop Drain Technicians and Estimators. Conduct ride-alongs, performance reviews, and ongoing training. Hold team members accountable to company standards, processes, and goals. Foster a positive, high-performance culture focused on growth and customer satisfaction. Assist with recruiting, interviewing, onboarding, and retention efforts. Sales Management Monitor estimate conversion rates and sales performance. Coach estimators and technicians on sales techniques and customer communication. Review unsold estimates and implement follow-up strategies.

Track KPIs including:

Revenue Average Ticket Conversion Rate Gross Profit Membership Sales Lead-to-Sale Performance Work with marketing and operations teams to maximize lead opportunities. Service Operations Oversee daily service department operations. Ensure technicians are properly dispatched and supported. Monitor service quality and customer satisfaction. Review completed jobs for accuracy, profitability, and compliance. Assist with resolving customer concerns and escalated service issues. Ensure company policies, safety standards, and procedures are followed. Financial Performance Manage department revenue and profitability goals. Review pricing, margins, and technician performance. Identify opportunities to improve efficiency and profitability. Assist ownership with budgeting and forecasting. Customer Experience Ensure exceptional customer service throughout every stage of the customer journey. Handle escalated customer concerns professionally and efficiently. Promote a culture focused on communication, integrity, and customer satisfaction. QualificationsRequired 5+ years of leadership experience in plumbing, drains, sewer, underground utilities, HVAC, restoration, or a similar home service industry. Proven experience managing service technicians and/or sales teams. Strong understanding of sales metrics and KPI management. Excellent communication and leadership skills. Ability to motivate and develop employees. Strong organizational and problem-solving abilities. Valid driver's license with a clean driving record. Preferred Experience with ServiceTitan. Experience managing commission-based sales teams. Knowledge of drain cleaning, sewer repair, trenchless technology, or underground utility services. Previous P&L responsibility.

Compensation & Benefits Compensation:

Competitive Base Salary:

$90,000 - $120,000+

DOE Performance Bonuses Sales Performance Incentives Benefits:

Health Benefits Paid Time Off Paid Holidays Company Vehicle (if applicable) Career Growth Opportunities Ongoing Leadership Development What Success Looks Like Within your first 12 months, you will: Increase service department revenue. Improve estimate conversion rates. Develop technicians into stronger sales professionals. Improve customer satisfaction and online reviews. Build a culture of accountability, professionalism, and growth. Help position Drain Mob as the premier drain and sewer company in San Diego. Apply Today If you're a proven leader who can drive sales, develop people, and improve operational performance, we'd love to talk with you. Drain Mob is an Equal Opportunity Employer.

Pay:

From $80,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan

Experience:

Sales:

3 years (Required) Field service: 3 years (Required)

License/Certification:

California drivers License (Required) Shift availability: Day Shift (Preferred) Ability to

Commute:

San Marcos, CA 92078 (Required)

Work Location:

In person