Account Manager

Description We are looking for an experienced Account Manager to join our team in Santa Barbara, California. In this role, you will act as the primary point of contact for clients, nurturing relationships and ensuring their satisfaction with our services. This is a direct hire position that requires a proactive individual who excels at managing accounts and driving business success.

Responsibilities:

• Serve as the primary liaison for assigned client accounts, ensuring their needs are met and expectations are exceeded.
• Conduct regular business reviews and strategic check-ins to maintain strong client relationships.
• Identify opportunities for growth, propose tailored solutions, and lead efforts for account expansions and renewals.
• Coordinate service updates and projects by collaborating with internal teams and external vendors.
• Manage client communications during incidents and escalations, providing timely updates and resolutions.
• Maintain accurate documentation of client interactions, activities, and pipeline updates using HubSpot.
• Partner with Sales and Engineering teams to ensure seamless onboarding of new clients.
• Work closely with internal teams to align processes with client expectations and improve service delivery.
• Identify and implement process improvements to enhance account management efficiency.
• Ensure compliance with company standards and industry regulations in all client interactions. Requirements
• At least 2 years of experience in account management, customer success, or client services.
• Familiarity with managed IT, telecom, UCaaS, or B2B technology is highly preferred.
• Exceptional written and verbal communication skills.
• Proven ability to manage multiple priorities and maintain attention to detail.
• Experience using CRM tools like HubSpot is advantageous.
• Strong negotiation and relationship-building skills.
• Bachelor's degree in Business, Marketing, or a related field.
• A minimum of five years managing accounts in a relevant industry.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .