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Customer Support
Customer Service Manager
Santa Barbara, CA

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Brochu Walker

Full Time Client Experience Manager

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Job Description

Job Description and Duties -Client Experience Manager for Brochu Walker. The Client Experience Manager will work closely with the Store Manager as well as the rest of the team, in providing an elevated customer experience, managing all operational tasks, and assisting and supporting sales associates and customers. The Assistant Store Manager acts as an extension of the Store Manager in their absence, in almost all aspects of store operations including but not limited to managing day-to-day operations, staffing, visuals, people management etc. Responsibilities Customer Support and Sales Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer's expectations. Coach and mentor staff to implement initiatives that support exceptional customer service and sales standards. Exceed store and individual goals and help others to do the same. Lead by example Partner with the Store Manager to lead and direct all store activities. Respectfully communicate, challenge, and motivate associates to do and be their best. Create a positive, supportive, and fun environment. Merchandise Consistent work to ensure the sales floor is fresh and on-brand, re-merchandising when necessary and as new product arrives. Coach the team to become experts in our product through fit and styling sessions. Store Operations and Organization Organize, delegate, prioritize, meet deadlines, and follow up on all assigned store activities. Bring fresh ideas to the table for ways to improve the business, the team, and the store. Perform Other Duties as required.
Job Type:
Full-time Pay:
$24.00 - $30.00 per hour
Benefits:
Employee discount Health insurance Paid time off
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Discounts/Reimbursements