Technology Client Care Manager ServiceNow

Job Description Cushman & Wakefield is seeking a Technology Client Care Manager (TCCM) to support a newly launched ServiceNow engagement within an Integrated Facilities Management (IFM) environment. This role will act as a strategic technology partner—bridging facilities, corporate real estate operations, and enterprise technology—to ensure successful implementation, integration, and long‑term optimization of ServiceNow and related platforms. This individual will serve as a trusted advisor to internal teams and the client, owning technology outcomes rather than simply coordinating tasks. The first year will be heavily focused on transition and implementation, with long‑term ownership envisioned beyond the initial contract period. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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• 5+ years of combined experience in: ○ Technology systems / platforms and ○ IFM, Facilities, or Corporate Real Estate environments
• Experience supporting or working with ServiceNow (SNOW / WSD / SURF terminology exposure strongly preferred)
• Background in technology‑forward roles (not purely administrative)
• Strong understanding of how technology supports IFM operations
• Familiarity with: ○ System integrations ○ Front‑end vs back‑end technology concepts ○ Data flows and dependencies
• Ability to "connect the dots" across systems, teams, and workflows
• Technology‑curious, strategic thinker who asks why, not just what
• Comfortable navigating ambiguity and evolving requirements
• High ownership, proactive, and accountable
• Passionate about technology and continuous learning Confident communicator able to engage both technical and non‑technical stakeholders
• ServiceNow administration or platform experience
• IFM‑heavy background with CRE awareness (transaction management, portfolio, lease administration awareness is a plus but not required)
• Exposure to AI‑driven technology conversations Experience in highly matrixed, client‑facing environments