The Living Room vision's is a community where woman are empowered to shape their futures. Through comprehensive services, we help families build lasting stability, resilience, and a pathway to long-term success. Our mission is to ease adversity, promote stability, and support self-reliance for underserved women and children in Sonoma County.

Job Title:

Client Support Services Supervisor Reports To:

Director of Programs Status:

Full-Time/Non-Exempt Summary:

The Client Support Services Supervisor supports client services at The Life Center, including intakes, case management, and resource coordination. In partnership with the Drop-In Services Supervisor and Director of Programs, this role helps maintain an efficient and productive environment for the Care Coordination Team and clients receiving services. This leadership role requires maintaining an active caseload while supporting care coordinators with technical skill development and strengthening partnerships needed for wraparound services. The Client Support Services Supervisor is also responsible for upholding the standard of care for The Living Room participants. This position requires leadership courage and direct, clear, and respectful communication. Staff & procedure: Ensure all breaks and meal periods are taken Supervise all staff and volunteers at the center Delegate daily tasks related to care coordination such as intake scheduling, Review intakes and assign to appropriate care coordinator based on strengths, needs of the client, case load availability, and funding source. Train or delegate training incoming care coordinators in case management and resource coordination. Maintain oversight of caseloads ensuring care coordinators are providing quality and ethical services to clients. Support Care Coordinators with troubleshooting client needs and ensuring person centered care Support in identifying areas of strengths and opportunities within the care coordinator team and working with Director of Programs to address these areas. Responsible for maintaining and scheduling necessary training related to client services. Maintain resource center flyer and community partner referrals Maintain a small working caseload of assigned clients. Meet all required deadlines Report on all safety and compliance issues to the appropriate director Track center staff time and attendance Required to work adjusted hours during summer season

Safety & Compliance:

Ensure all client files are audited regularly and compliant with program policies as well as state and federal compliance. Ensure CalAIM files and clients are receiving care that follows all guidelines for this funding source. Support data reporting and grant writing as directed by the Director of Programs Train, monitor, and ensure proper de-escalation tactics

Environment:

While performing the duties of this job, the employee works both indoors and outdoors. May be exposed to equipment vibrations, noises, and odors, wet and/or slippery surfaces. May include traveling to meetings, conferences, and work assignments. The employee must be able to meet deadlines with severe time constraints. The noise level in the work environment is usually moderate and often work in a shared space. Some evenings and weekends are required for community functions and events. Occasionally operate a motor vehicle.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able sit for extended periods

Sensory:

Frequently required to read documents and written reports Must be able to speak clearly and understand/be understood using the English language Frequently required to concentrate on moderate detail with frequent interruption Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time Frequently required to use a computer and phone Prolonged periods walking or standing Must be able to lift, carry, and place up to 40 pounds at a time Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and color vision All interested and qualified applicants can send a cover letter and resume to the email provided.

Pay:

$27.00 - $31.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person