Regional Service Manager

Regional Service Manager Tesla - 3.3 Thousand Oaks, CA Job Details Full-time $152,000 - $228,000 a year 21 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Customer communication Managing teams in a customer support role Process improvement standards implementation Team leadership Driver's License Full Job Description What to Expect As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Senior Regional Manager, Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results. What You'll Do Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures What You'll Bring Bachelor's degree or equivalent professional experience Ability to travel up to 75% Prior leadership experience in a service-focused industry; automotive expertise is not required Experience leading teams of 100+ across large geography, preferred Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities Experience running complex processes using Lean or other techniques Valid driver's license required Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $152,000 - $228,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.