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New Wave Home Care

Field Supervisor South Bay

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$61,951 / year median in California

-1% projected decline

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Job Description

Field Supervisor South Bay New Wave Home Care - 4.8 Torrance, CA Job Details Full-time $32 - $34 an hour 7 hours ago Benefits Health insurance 401(k) Qualifications Computer operation Management Interpersonal skills Writing skills Overseeing care coordination Computer skills Care coordination Full Job Description New Wave Home Care provides exceptional in-home care services. We are looking for a Field Supervisor to join our company to help us continue to provide concierge level customer service to our clients in West Los Angeles. As a Field Supervisor you will be responsible for training caregivers on specific cases, interacting with team members, clients and their families or Care Managers to ensure the highest level of care and communication is being delivered.
Responsibilities include:
Ensure Caregivers are trained on the specifics of each case they are going on including understanding the Plan of Care. Communicate between staff, client(s) and family Ensure medication and charting details are clear and understood Ensure caregivers are trained on communication details and that communication processes are working properly Meet regularly with clients and caregivers to ensure needs are being met. Must be able to work flexible times including nights and weekends.
Skills:
Proven work experience as a Field Supervisor Highly organized with a strong ability to manage different priorities Ability to work with others and use resources to problem solve Strong customer services skills Effective verbal and written communication skills Knowledge of excellent caregiving practices and ability to train them Effective computer skills
Job Type:
Full-time Pay:
$32.00 - $34.00 per hour
Benefits:
401(k) Health insurance Application Question(s): Have you worked as a Care Coordinator with a Home Care Company Before?
Experience:
Computer skills: 1 year (Required)
Care Coordinator:
1 year (Required)
Work Location:
On the road

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance