Order Processing Staff

We are looking for a detail-oriented Order Processing Staff member to join our team in Torrance, California. This Contract to permanent position involves managing customer orders, maintaining accurate records, and ensuring seamless communication with various departments. The role requires an individual with strong organizational skills and the ability to thrive in a fast-paced environment while upholding company standards.

Responsibilities:

• Process incoming customer orders with precision and efficiency.
• Monitor and address pending, unpaid, or shipment hold orders to ensure timely resolution.
• Update and manage customer records, including cancellations, name changes, and address modifications.
• Handle product returns and cancellations while ensuring proper documentation is maintained.
• Assist customers with regional registration updates and inquiries.
• Communicate with headquarters to resolve registration-related issues effectively.
• Identify and report system issues using designated ticketing platforms.
• Collaborate with the accounting team to address payment-related concerns and inquiries.
• Ensure compliance with company policies, including the no-overtime policy and deadline adherence.