A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
The Assistant Manager oversees the day to day operations of the operating unit. This role promptly handles resident escalations, resolving customer questions and concerns, upholds customer service standards and provides guidance and support to the Resident Services team.
Key Responsibilities:
Provides excellent customer service by anticipating customer's needs, taking ownership and resolving questions and concerns promptly and professionally.
Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards
Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
Provides hands-on training and mentorship to resident services associates to drive team engagement and performance.
Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
Executes administrative accounting processes for the operating unit.
Drives efficiency by adopting and maximizing the use of new and existing technologies.
Additional Skills:
Proficiency in Google suite
Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
Strong written and verbal communication skills
Preferred Education:
High School Diploma, General Educational Development (GED) or equivalent experience
Preferred Years of Relevant Work Experience:
2 - 5 years
Additional Requirements:
Travel between communities may be required daily.
Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)
Community Details:
Communities of Responsibility:
Amalfi Unit Count:
533
Compensation:
Base Pay Range:
$29.52 - $35.19 Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California's most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles. The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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