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Builders FirstSource
Windows Service Coordinator
Career Insights for Customer Service Supervisor
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Based on Colorado data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$55,306 / year median in Colorado
-1% projected decline
Job Description
Windows Service Coordinator Builders FirstSource - 3.5 Aurora, CO Job Details Full-time $20 - $25 an hour 14 hours ago Qualifications Customer communication Full Job Description Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. Under moderate supervision a Service Coordinator receives information on an issue and takes ownership of resolving said issue in a timely, customer and operations focused manner. Requires excellent problem-solving skills, a high level of organization, a sense of urgency, and grace under pressure. Communication skills are an absolute must. The service coordinator juggles the intake of work orders, placing material orders, scheduling service stops through various parties and keeps all parties updated at all times. They also keep management advised on any issues with deliveries, material shortages, backorders and escalated customer complaints. Coordinates ordering, delivery and installation of products/material at customer's sites. Ensures customer complaints are handled in a timely manner. Tracks warranty accounts, handles claims and resolves customer complaints. Works closely with customers, vendors, salesmen, subcontractors, technicians and different departments. Knowledge of the items listed below, while not required, is highly beneficial: