WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING

Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.

HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES

Greet customers who enter the location. Interview clients in a professional manner to determine the needed repairs. Obtain all necessary information from the customer to establish a business relationship. Support customer calls from the field in a timely manner. Provide quotes/estimates on a timely/manner. Create a Repair Order (RO) by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation, and obtain work authorization. Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work. Continue to drive open Repair Orders and continue to follow up with customers based on scheduled intervals until the customer is here to pick up their equipment. Monitor and update Uptime Pro for Next Tasks and other communication needs after the Express Assessment and First Communication are made. Engage internal subject matter experts as required to solve customer problems. Engage Service Foreman, Service Advisors, and Technicians to develop valuable communications for our customers. Communicate with the Parts Department to complete service/RO. Communicate with Shop Foreman and Manager on pertinent RO information and updates. Document each call in Uptime Pro and fully define the conversation for future communications. Follow-up with customers with pending approvals for estimates and with updates to approved work as needed. Exercise independent judgement and discretion regarding customer invoicing and overall RO cost to ensure customer satisfaction. Follow up with customers as scheduled intervals become due and provide them with reasonable expectations for further communications and work completion. Summarize recent calls in a weekly quality meeting to identify opportunities for improvement. Participate in post service customer satisfaction surveys. Creation and close-out of the RO. Review work performed with client and collect payment. Other duties as assigned by management.

WORK ENVIRONMENT & PHYSICAL ABILITIES

Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires eye-hand coordination sufficient to operate machinery such as a truck or a forklift. Requires frequent standing, bending, or stooping for prolonged periods. Requires lifting to 50 pounds occasionally, 25 pounds frequently. Requires working in areas which are not ventilated or air-conditioned. Requires the ability to read various printed and electronic reports, computer terminal screens; etc. Work with the team on continual improvements to processes and procedures. Maintain a clean and safe work area, maintain and wear all required person protective equipment. Ability to work in a fast-paced environment with constant demands and shifting priorities. Requires multitasking on many projects at once.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS

High school diploma or equivalent. Valid Driver's License and MVR in good standing.

Customer Support with problem solving experience. Quality Systems understanding- ISO 9001-2015.Vehicle knowledge required; transportation industry experience preferred. Willingness to ensure customer satisfaction. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS

Type:

HourlyShift:

8:00 am - 4:30 pm;

M-FCompensation Range:

$24.00 - $28.00

Reports To:

Heavy Duty Service ManagerClosing Date:

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