Customer Relations Agent Handyman Hub, Inc.

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0 Broomfield, CO Job Details Full-time From $50,000 a year 18 hours ago Benefits Paid time off Professional development assistance Qualifications Customer records maintenance Computer operation Managing customer accounts Customer relationship building Account maintenance Phone communication Construction personnel scheduling Military Computer literacy Service scheduling Filing Client file management Team scheduling Mid-level Post-sales issue resolution Managing clients in a customer support role Task prioritization Customer engagement Computer skills Customer support CRM system proficiency 4 years Communication skills Client interaction via phone calls Customer data entry Full Job Description We are growing and looking for a customer-oriented service expert. This office position is located at our headquarters in Broomfield, CO. We currently do business in 12 metro markets in 5 states and we are expanding. Our customer service experts, act as a liaison for our company. Our people are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ability to multi task is a must in this position. There is oppurtunity for advancement in this position.

Future Official Manager Future Craftsman Trainer Responsibilities:

Manage incoming calls from customers wanting home repairs and remodeling projects done in their homes Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with craftsmen and customers through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Schedule appropriate craftsman for work orders Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Be a small office team player We are unable to offer health benefits at this time Handyman Hub is a No Drama workplace

Skills:

Home Service industry experience helpful Proven customer support experience

• phone work preferable Strong phone contact handling skills and active listening Very comfortable with computers Familiarity with CRM systems and practices Customer oriented and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Handyman Hub is a drama free work place

Salary:

$42,000 per year to start. 60 day review & increase

Benefit Conditions:

Waiting period may apply Vacation Sick leave Bonuses Beverages and snacks always available We are unable to offer health care at this time Only full-time employees eligible This Company Describes Its Culture as: Detail-oriented

• quality and precision-focused Outcome-oriented
• results-focused with strong performance culture People-oriented
• supportive and fairness-focused Team-oriented
• cooperative and collaborative Communication method(s) used:

Email Phone Text This Job Is:

A job for which military experienced candidates are encouraged to apply

Work Remotely No Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

Paid time off Professional development assistance Application Question(s): Are you able to pass a background check?

Experience:

Customer relationship : 4 years (Required) Ability to

Commute:

Broomfield, CO 80020 (Required)

Work Location:

In person