Team Leader - Citizen & Customer Services E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi Lead people. Shape customer experiences. Help Christchurch thrive. We're looking for an experienced people leader to join our Citizen & Customer Services leadership team. As one of five Team Leaders, you'll lead a team of Customer Service Representatives supporting customers across our Contact Centre and Service Hub network. You'll coach, develop and empower your team, help drive operational performance, and ensure customers receive exceptional service every day. About the role | Ko te mahi nei Lead, coach and develop a high-performing team Maintain a positive, engaged and accountable team culture Support day-to-day service delivery across multiple customer channels Manage customer escalations and remove barriers for your team Use data and insights to improve performance and customer outcomes Contribute to continuous improvement initiatives and organisational change About you | Ko Koe Tēnei You'll be an authentic leader who enjoys bringing out the best in people. You'll bring: Experience leading and developing teams A passion for customer service excellence Strong communication and relationship-building skills Confidence leading through change Sound judgement and problem-solving ability A collaborative approach and continuous improvement mindset Why join us?