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Client Success Manager (CSM)

Job

New York Technology Partners

Denver, CO (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 6/13/2026

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Job Description

Position:
Client Success Manager (CSM)
Location:
Denver ,
CO Duration:
12
Months Contract Work Model:
100% Onsite Only W2
Note:
Client may request an in-person / F2F interview for final selection. Please screen candidates accordingly. Looking for strong client-facing candidates with experience in Contact Center AI / Customer Operations environments.
Must Have:
5+ years of Client Success / Project or Program Management experience Strong stakeholder & executive communication skills Experience leading product rollout, implementation, implementation, and training Experience working with cross-functional teams including operations, analytics, AI engineering, and product teams Strong customer engagement and relationship management background
Preferred:
Experience with , , , CCaaS or call center AI products Telecom / Cable industry background preferred (ex: , Spectrum, etc.) Experience in large-scale call center operations, chat, voice, or digital support environments Client is specifically interested in candidates with Hospitality / Food & Beverage background (restaurant, hotel, bartender, server/wait staff, guest relations, etc.) combined with client-facing, sales, consulting, or customer success experience

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