Client Success Manager (CSM)

Position:

Client Success Manager (CSM)

Location:

Denver ,

CO Duration:

12

Months Contract Work Model:

100% Onsite Only W2

Note:

Client may request an in-person / F2F interview for final selection. Please screen candidates accordingly. Looking for strong client-facing candidates with experience in Contact Center AI / Customer Operations environments.

Must Have:

5+ years of Client Success / Project or Program Management experience Strong stakeholder & executive communication skills Experience leading product rollout, implementation, implementation, and training Experience working with cross-functional teams including operations, analytics, AI engineering, and product teams Strong customer engagement and relationship management background

Preferred:

Experience with , , , CCaaS or call center AI products Telecom / Cable industry background preferred (ex: , Spectrum, etc.) Experience in large-scale call center operations, chat, voice, or digital support environments Client is specifically interested in candidates with Hospitality / Food & Beverage background (restaurant, hotel, bartender, server/wait staff, guest relations, etc.) combined with client-facing, sales, consulting, or customer success experience