A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service Coordinator Help Keep Transportation Running Smoothly in Fort Collins, CO zTrip, North America's largest taxi transportation provider, operates more than 6,000 vehicles across 38 cities, delivering safe, reliable, and efficient transportation services every day. We're looking for a dedicated Customer Service Coordinator to join our Fort Collins team and help ensure exceptional service for both drivers and passengers. In this important role, you'll serve as a key point of communication between customers, drivers, and operations teams, helping coordinate transportation services, resolve issues, and support day-to-day operations.
Shift:
Friday - Monday 10AM-8PM (8-10 hour shifts) What You'll Do as a Customer Service Coordinator Customer & Driver Support Assist drivers with trip assignments based on customer demand and driver availability Provide timely support to customers and drivers regarding transportation services Address service concerns professionally and work toward prompt resolutions Communicate trip details, route changes, and service updates clearly and accurately Transportation Coordination Monitor fleet activity and respond to operational issues as they arise Support efficient scheduling and transportation service delivery Maintain accurate records of trip activity, vehicle assignments, and service updates Collaborate with dispatch and operations teams to ensure seamless daily operations Problem Resolution & Service Excellence Help manage unexpected service disruptions and transportation challenges Provide solutions in a calm, professional, and customer-focused manner Contribute to a positive transportation experience for both drivers and passengers Support continuous improvement efforts that enhance service quality and efficiency Qualifications of a
Customer Service Coordinator:
Previous experience in customer service, transportation, scheduling, dispatch, logistics, or a related field preferred Strong communication and interpersonal skills Excellent multitasking and problem-solving abilities Ability to remain composed in a fast-paced environment Strong attention to detail and organizational skills Familiarity with dispatch, routing, or fleet management software is a plus Valid driver's license required What We Offer Competitive hourly pay Health, dental, vision, and life insurance Paid Time Off (PTO) and holiday pay 401(k) with company match Career advancement opportunities within a growing transportation organization Supportive, team-oriented workplace culture Why Join zTrip? Be part of North America's largest taxi transportation network Help deliver safe, dependable transportation services that connect communities Work alongside a team dedicated to customer service and operational excellence Gain valuable experience in the growing mobility and transportation industry Make a meaningful impact on the people and communities we serve Apply Today If you're a customer-focused professional who enjoys helping others, solving problems, and supporting efficient operations, we'd love to hear from you. Apply today to become a Customer Service Coordinator with zTrip in Fort Collins and help keep our communities moving every day.
