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Orkin LLC
Pest Control Service Manager
Career Insights for Customer Service Manager (General)
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Based on Colorado data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$70,880 / year median in Colorado
+1% projected growth
Job Description
Overview We're the Industry Leader Because of Leaders Like You. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 125 years as the best in pests. Our Service Manager is a " pro " at pro tecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills that builds customer trust. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers. You'll have more than a job —you'll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back . With Orkin's award-winning training program, you'll receive all the tools you need to succeed . That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Ready to start a career with staying power? Apply now! Responsibilities As a Service Manager , you'll be a leader in a high-performance culture. You'll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You'll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you're prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you'll lend a hand with community service projects that improves where you live and work. You will… Lead an entire service operation upon completion of paid training Motivate the service team to consistently provide world-class service Assist with recruiting top talent on the service team Train and develop Orkin Pros through hands-on management Lead training meetings Oversee our Orkin Pro Ride-A-Long program Ensure customer expectations are met or exceeded through inspections, proposed course of action and delivery of outstanding customer service every time Monitor scheduling, routing, and inventory to drive efficiencies and productivity What type of benefits will you receive? Competitive earnings and a company vehicle with gas card Estimated first year earnings range from $65,000 to $67,000 Company provided iPhone and iPad with sales software Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program Why should you choose Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers The Pest Management Industry is growing - and is a recession resistant line of business You have a service-oriented mindset that leads you to build loyalty and trust with clients You hold yourself responsible to commitments You value being part of a team You want to join a company that supports the community Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (