Position Summary The Customer Experience & Operations Coordinator is the heartbeat of Graham's Flooring & Design. This person creates exceptional first impressions, ensures every customer feels welcomed and cared for, and helps keep our office and operations running smoothly. From the first phone call to the final thank-you card, this role helps deliver the "red carpet experience" that sets Graham's Flooring apart. Success in this position comes from building relationships, communicating proactively, staying organized, and supporting teammates so every customer receives an outstanding experience. If you love helping people, thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping things organized, we'd love to meet you. Responsibilities Customer Experience Create a warm, welcoming experience for every customer by phone, email, text, and in person. Answer and direct incoming calls professionally. Respond promptly to online inquiries. Qualify new customer inquiries and schedule in-home design consultations. Assist showroom customers with product information and next steps. Coordinate customer communications, thank-you cards, review requests, referral acknowledgements, and follow-up. Help ensure every customer receives our signature "red carpet experience." Operations & Administration Maintain accurate customer information in flooring software. Manage office notifications, filing, spreadsheets, and administrative documentation. Process payments, invoices, delivery tickets, installer bills, and other daily transactions. Assist with accounts receivable activities including billing, statements, and collections. Coordinate meetings, office supplies, equipment maintenance, mail, bank deposits, and office errands. Support the Operations Administrator and other departments as business needs require. Other duties as assigned Sales Support Schedule estimating appointments and create sales opportunities in software. Order and track flooring materials, samples, and special orders. Verify manufacturer inventory and prepare warranty information. Maintain showroom displays, product samples, QR codes, and backstock. Assist with marketing initiatives, customer events, social media, surveys, newsletters, and referral programs. Support the sales team so they can deliver exceptional customer experiences. What Success Looks Like After six months, you: Create an outstanding first impression for every customer. Respond quickly and professionally to customer inquiries. Keep the office organized and running smoothly. Communicate proactively and identify opportunities to support teammates and improve workflow Take ownership of problems and see them through to completion. Look for ways to improve processes rather than simply maintaining them. Represent Graham's Flooring & Design with professionalism, warmth, and integrity. Knowledge & Skills Exceptional customer service and communication skills. Strong organization and attention to detail. Ability to prioritize multiple tasks in a fast-paced environment. Have a proven track record of successfully learning new software and being able to interact effectively with Artificial Intelligence. Proficiency with Microsoft Outlook, Word, Excel, and common office software. Positive attitude with a desire to learn and continuously improve. Reliable, accountable, and committed to following through. Able to communicate effectively with customers, vendors, installers, and teammates. About Graham's Flooring & Design At Graham's Flooring & Design, we believe flooring is about more than beautiful homes—it's about building lasting relationships. As a local, family owned company, we're passionate about creating an exceptional experience from the first phone call through the final installation. We pride ourselves on honest advice, quality craftsmanship, and communication that earns lifelong customers. We work hard, hold ourselves to high standards, celebrate our successes, and genuinely enjoy working together. If you're looking for a place where your work matters, your ideas are valued, and your teammates care about one another, we'd love to meet you. Our Core Values At Graham's Flooring & Design, our core values are more than words—they guide how we serve our customers, support one another, and make decisions every day. We hire, recognize, coach, and promote based on these values. We are looking for someone who naturally demonstrates: Clear and Honest Communication—we communicate openly, respectfully, and proactively to build trust with our customers, teammates, installers, and partners Own the Outcome—we take responsibility for our commitments, actions and results Always Improve—we grow our knowledge, embrace change, and seek innovative solutions Serve with Care—We deliver an exceptional experience and act with genuine consideration for our customers, our community, our teammates and our installers. Stronger Together—We collaborate, support one another, and work as one coordinated team

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person