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Service Manager Bicycle, Ski and Snowboards
Job
Suburban Sports
Berlin, CT (In Person)
$50,033 Salary, Full-Time
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Job Description
Service Manager Bicycle, Ski and Snowboards Suburban Sports - 4.0 Berlin, CT Job Details Full-time $21 - $26 an hour 1 day ago Qualifications Retail sales transactions Retail customer service procedures Retail industry sales team management Teamwork Brake repair Equipment repair Team leadership Auto service management Bicycle repair Cash register operations Retail store experience Leading team collaboration initiatives Hydraulic repair Brake parts Vehicle suspension system repair Automotive diagnostics Suggestive selling Retail management Technical Proficiency Management experience within retail industry Mechanical systems repair Full Job Description Job Overview We are seeking an energetic and detail-oriented Service Manager specializing in Bicycle, Ski, and Snowboards to lead our service department with enthusiasm and expertise. In this role, you will oversee daily operations, ensure exceptional customer service, and manage a team of skilled technicians. Your passion for outdoor sports equipment will drive the success of our service offerings. This position offers a fantastic opportunity to work in a dynamic environment dedicated to outdoor enthusiasts and adventure seekers. Responsibilities Lead and motivate the service team to deliver top-quality bicycle, ski, and snowboard maintenance and repairs. Transition to ski & binding technician, mounting and tuning skis, during the winter months Manage daily shop operations, including scheduling, workflow coordination, and inventory control of parts and tools. Must possess technical proficiency in bicycle diagnosis, repair and building, such as hydraulic brake service, suspension, and basic maintenance Ensure all services are performed efficiently, accurately, and according to manufacturer specifications. Provide excellent customer service by advising clients on repairs, maintenance options, and product recommendations. Oversee upselling opportunities to maximize sales while maintaining customer satisfaction. Maintain detailed service records, write clear estimates, and ensure proper documentation for all repairs. Monitor shop safety standards, enforce policies, and promote a positive work environment focused on teamwork and continuous improvement. Requirements Proven experience or extensive service management background in a retail environment. Strong mechanical knowledge with hands-on experience in automotive diagnostics, repairs, and vehicle maintenance. Complete knowledge with bicycle, ski, and snowboard servicing is highly desirable; experience with related equipment is a plus. Excellent customer service skills with the ability to upsell products and services confidently. Ability to handle cash transactions accurately while maintaining professionalism at all times. Strong leadership qualities with experience managing a team of technicians or service staff. Join us as we empower outdoor enthusiasts by providing expert bicycle, ski, and snowboard services! Your enthusiasm for outdoor sports combined with your automotive expertise will help create memorable experiences for our customers while advancing your career in a vibrant retail environment.