Front End Supervisor

About Us:

Bishop's Orchards is a locally owned grocery farm market dedicated to providing fresh, high-quality produce, dairy, and specialty goods to our community. We take pride in excellent customer service, a friendly atmosphere, and a commitment to sustainability.

Position Overview:

We are seeking a motivated and customer-focused Front-End Supervisor to oversee daily operations at the checkout area. This role ensures smooth transactions, efficient service, and a positive customer experience while leading a team of cashiers. The ideal candidate has strong leadership skills, attention to detail, and a passion for working in a fast-paced farm market environment. This position averages 30-40 hours per week, with scheduling based on business needs and seasonal demand.

Key Responsibilities:

Leadership & Staff Supervision:

Oversee front-end staff, including cashiers and baggers, ensuring excellent customer service. Train, coach, and mentor employees to follow proper checkout procedures and policies. Manage employee scheduling and breaks to maintain efficient workflow. Address customer concerns and resolve issues in a professional and timely manner.

Operations & Cash Management:

Ensure cash registers are balanced at the start and end of each shift. Monitor and maintain the accuracy of transactions, refunds, and voids. Enforce loss prevention policies and proper handling of cash and card transactions. Keep checkout stations clean, organized, and stocked with necessary supplies.

Customer Service & Store Experience:

Lead by example by providing outstanding customer service and fostering a welcoming shopping environment. Assist customers with inquiries, product recommendations, and problem resolution. Handle escalated customer complaints with professionalism and efficiency. Ensure front-end promotions, signage, and displays are up to date.

Qualifications and Requirements Required:

• Previous experience in a supervisory or leadership role in retail, grocery, or a farm market setting preferred
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in cash handling, POS systems, and basic computer skills.
• Availability to work flexible hours, including weekends and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.

Benefits & Perks:

Competitive pay based on experience. Employee discounts on farm-fresh produce and grocery items. Friendly and team-oriented work environment. The Front End Supervisor is a vital part of our farm market, ensuring smooth operations, positive customer experiences, and a well-supported Front End Team. If you are passionate about customer service, team leadership, and farm-fresh food, we encourage you to apply!

Disclaimer:

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and duties may be adjusted as needed to meet the needs of the business

Pay:

$17.50 - $20.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Paid time off

Work Location:

In person