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Customer Experience Coordinator
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Two Hounds Public House
Newtown, CT (In Person)
$42,660 Salary, Full-Time
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Job Description
Customer Experience Coordinator Two Hounds Public House Newtown, CT Job Details Part-time | Full-time $18.50 - $22.00 an hour 22 hours ago Qualifications Customer communication Teamwork Writing skills Account development Data-driven problem-solving Account management Marketing Full Job Description Overview Join our dynamic team as a Customer Experience Coordinator, where your enthusiasm and dedication will drive exceptional service and foster lasting relationships with our clients. In this pivotal role, you will serve as the bridge between customers and our organization, ensuring their needs are met with professionalism, efficiency, and a positive attitude. Your proactive approach will help elevate the customer journey, support sales initiatives, and contribute to our reputation for outstanding service. This paid position offers a unique opportunity to develop your skills in project management, account management, and customer relationship management within a fast-paced, innovative environment. Responsibilities Act as the primary point of contact for customer inquiries, providing timely and accurate assistance across multiple channels. Manage customer accounts by tracking interactions, updating information, and ensuring satisfaction through effective communication. Collaborate with sales teams to identify opportunities for upselling or cross-selling products and services aligned with customer needs. Utilize Salesforce and other SaaS (Software as a Service) tools to document interactions, analyze customer data, and generate reports for continuous improvement. Coordinate projects related to customer onboarding, feedback collection, or service enhancements to ensure seamless execution. Support marketing initiatives by communicating updates, promotions, or new offerings to clients to foster engagement. Conduct analysis of customer feedback and service metrics to identify trends and recommend actionable improvements. Skills Strong project management skills with the ability to prioritize tasks effectively in a fast-moving environment. Proven experience in account management and customer service roles within financial services or SaaS industries. Proficiency in Salesforce or similar CRM (Customer Relationship Management) platforms for tracking and managing client information. Excellent communication skills—both verbal and written—to clearly convey information and build rapport with diverse audiences. Analytical mindset with the ability to interpret data insights to inform decision-making and strategy adjustments. Knowledge of sales techniques and customer relationship management best practices to enhance client engagement. Familiarity with marketing principles and tools used to support customer retention efforts. This role is ideal for motivated individuals eager to grow their expertise in customer experience while making a tangible impact on client satisfaction. If you thrive in collaborative environments, enjoy problem-solving, and are passionate about delivering outstanding service, we want to hear from you!