Customer Experience & Operations Coordinator Love On Creations Stamford, CT Job Details Part-time | Full-time $19.00 - $21.75 an hour 2 hours ago Benefits Flexible schedule Qualifications Customer communication Teamwork Customer service Moving English E-commerce Communication platforms Social media platforms Attention to detail Organizational skills Customer support Full Job Description Job Summary We are a clothing company in Stamford, Connecticut, seeking a Customer Experience & Operations Coordinator to join our team! The ideal candidate will be located in Stamford (or surrounding cities), detail-oriented, highly organized, and able to manage multiple responsibilities in a fast-paced environment. This position plays an important role in ensuring customer satisfaction while supporting daily warehouse operations. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and experience handling customer inquiries, returns, and order management. Additionally, our ideal candidate would have their own transportation and availability to work 7:30 AM-4PM in-person Monday-Friday We're looking for someone who can work independently, take initiative, and collaborate with our warehouse team to ensure daily operations run smoothly. Monitor your Indeed messages for updates about the job! Failure to respond will lead to removal from consideration. Qualifications 18 years or older Must be able to start position within 1-5 days and have reliable personal vehicle to pick up packages at designated location Previous customer service or e-commerce experience preferred Excellent written and verbal communication skills Strong organizational skills and attention to detail Ability to multitask and prioritize responsibilities in a fast-paced environment Comfortable using computers, email, and social media platforms Experience with Shopify, Loop, or other e-commerce platforms preferred Ability to handle customer complaints professionally and resolve issues efficiently Ability to lift and move packages up to 25-30 pounds as needed Work independently while maintaining strong teamwork and communication skills Duties Respond to customer support inquiries through email and other communication channels in a timely and professional manner Process and manage customer returns, exchanges, and refunds according to company policies Retrieve returned packages and ensure returned merchandise is properly inspected, organized, and processed Generate, organize, and distribute daily order lists to warehouse team members Communicate order priorities, special requests, and fulfillment updates to warehouse staff Maintain accurate customer records and document customer interactions when necessary Collaborate with warehouse supervisors and team members to ensure daily operational goals are met Maintain an organized workspace and assist with additional administrative or warehouse tasks as needed

Job Types:

Full-time, Part-time Pay:

$19.00 - $21.75 per hour Expected hours: 15.0 - 30.0 per week

Benefits:

Flexible schedule Application Question(s): Do you have reliable transportation to pick up packages/supplies?

Experience:

Customer service: 1 year (Preferred)

Language:

English (Required)

Location:

Stamford, CT 06902 (Preferred)

Work Location:

In person