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Manager, Customer Solutions
Job
Chromalloy
Windsor, CT (In Person)
Full-Time
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Job Description
We're looking for a hands-on Customer Solutions Manager to lead our local Customer Solutions team while also owning key customer responsibilities. This is a working manager role—you'll balance people leadership + individual execution to deliver a reliable, transparent customer experience. What you'll do
- Lead and develop the Customer Solutions team; set expectations, coach performance, and build capability
- Own the customer relationship and elevate the "voice of the customer" across the business
- Drive fast, accurate communication and issue resolution—especially in high-visibility situations
- Lead escape/crisis management when delivery or quality impacts customers, with timely updates and action plans
- Standardize best practices, reporting, performance reviews, and quarterly business reviews
- Identify and implement process improvements to increase efficiency and customer satisfaction
- Partner with Sales/BD on quoting, pricing inputs, profitability and capability analysis
- Ensure compliance with contractual obligations and export control regulations What we're looking for
- Bachelor's degree preferred (or equivalent experience)
- 5+ years' relevant experience; strong preference for aerospace or highly regulated industry
- Proven people leader with strong professional presence and executive-level communication
- High sense of urgency, sound judgment, and comfort operating in ambiguity