Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Manager International Logistics / Export Operations (Bilingual English/Spanish Required)
Job
Port To Port International Corporation
New Castle, DE (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
72
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Port to Port International Corp is seeking an experienced bilingual (English/Spanish) Customer Service Manager to lead and strengthen our Customer Service operations. This position requires a hands-on leader who will manage the team while also actively supporting daily customer communication. The Customer Service Manager will communicate directly with customers through phone calls, WhatsApp, email, and other communication channels to provide updates, resolve concerns, and ensure a positive customer experience. The ideal candidate must be fully bilingual in English and Spanish, with strong verbal and written communication skills in both languages. This person must have excellent attention to detail, strong follow-up skills, and the ability to manage high-volume customer interactions in a fast-paced logistics environment.
Responsibilities:
- Lead, coach, and support the Customer Service team to maintain excellent service standards.
- Communicate directly with customers through phone calls, WhatsApp, email, and other communication platforms.
- Ensure timely and professional responses to customer inquiries, requests, and escalations.
- Monitor daily workflow, pending cases, and customer follow-ups.
- Review customer information, shipment details, documentation, payments, and internal records for accuracy.
- Coordinate with Operations, Documentation, Accounting, Sales, and other departments to resolve customer needs.
- Handle escalated customer concerns and provide effective solutions.
- Improve processes, establish procedures, and create accountability within the department.
- Train and develop team members to improve service quality and efficiency.
- Maintain accurate information in company systems and ensure proper communication standards.
Requirements:
- Fully bilingual English/Spanish required (speaking, reading, and writing).
- Previous Customer Service management or supervisory experience required.
- Strong customer communication skills by phone, WhatsApp, and email.
- Experience managing a team, priorities, and daily department operations.
- Strong attention to detail and ability to identify errors or missing information.
- Ability to work under pressure and manage high volumes of communication.
- Strong problem-solving and decision-making skills.
- Experience in logistics, transportation, vehicle export, shipping, or international business strongly preferred. Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Voluntary Benefits Available
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) Plan Eligibility
- Opportunity for growth within the company Salary based on experience and qualifications.