ROLE SUMMARY

As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that's unlike any other. It starts with you reviewing a doctors' recommendation and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

KEY RESPONSIBILITIES

Provide exceptional customer service while meeting and/or exceed sales goals.
Increase dispensary, team and personal sales over a given continuum.
Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
Use available resources efficiently to assess the customer's health conditions and needs
Escalate unresolved issues to the appropriate supervisor.
Assist on deliveries as a Health Educator
Conduct inventory count and sales reports.
Record details of each customer interaction and any actions taken
Follow up on all customer issues requiring additional research
Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis
Communicate with Director of Retail Operations, General Manager and/or Customer Service Manager regarding status of issues, as applicable.

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