Client Experience Coordinator Medical Transportation

Our client, a local medical transportation provider, is looking for a reliable and customer-focused Client Experience Coordinator to join their team. This role supports the day-to-day coordination of transportation services, assisting clients with scheduling, answering questions, and working closely with drivers and internal staff to keep everything running smoothly. If you're organized, comfortable on the phone, and able to manage a fast-paced environment while staying professional, this could be a great fit. What the client is looking for you to do: Answer calls and assist clients with scheduling and questions Coordinate transportation with drivers and internal team Communicate with healthcare facilities and referral partners Manage trip updates and changes throughout the day Assist with basic administrative tasks What the client is looking for: Strong customer service skills Comfortable on the phone and handling multiple tasks Organized, reliable, and able to stay on top of details Experience in customer service, healthcare, or transportation is a plus Bilingual (English/Spanish) is a plus Position details: Full-time, Monday through Friday In-office role in Brandon, FL (not remote)

Salary:

$40,000 per year (W-2) Opportunity for performance-based bonuses Opportunity for growth within the company Why this role matters: The client is looking for someone who understands the importance of helping individuals access medical care and ensuring their transportation experience is smooth and supported from start to finish.

To apply:

Please submit your application and qualified candidates will be contacted to schedule a brief phone interview.

Pay:

Up to $40,000.00 per year

Benefits:

Paid time off

Work Location:

In person