Responsibilities:

Serve as primary point of contact for assigned book of business, managing client inquiries viaphone, email, and text Process policy changes and endorsements efficiently and accurately Manage policy renewals and conduct proactive coverage reviews to identify gaps Cross-sell additional coverages based on thorough understanding of client operations and risk exposure Follow up on outstanding quotes and bind new coverage Maintain accurate client records and documentation in agency systems Provide knowledgeable guidance on commercial insurance products including Workers Compensation, General Liability, Business Auto, Property, and specialty coverages Build strong relationships that turn clients into enthusiastic promoters of our agency Manage a high volume of tasks, emails, and deadlines while ensuring timely follow-up and attention to detail Identify and resolve client issues proactively, escalating complex situations when necessary

Qualifications:

1-3 years of customer service, account management, or insurance experience Insurance experience preferred (or strong willingness to learn) Strong attention to detail and ability to identify discrepancies or errors in policy documents and client information Ability to handle a high-volume workload while maintaining a positive and professional client experience. Current insurance license or ability to obtain within 90 days of hire Exceptional communication skills•arti culate, professional, and personable Excellent phone etiquette with ability to explain complex insurance concepts clearly Strong organizational skills with ability to manage multiple priorities simultaneously Proficient with technology systems and quick to learn new platforms Self-motivated with ability to work independently Bilingual (English/Spanish) strongly preferred

What We Offer:

Competitive base salary with performance-based bonus structure Comprehensive 14-day training program with ongoing professional development Paid sick days and holidays Monday-Friday schedule•no weekends Growth opportunities within a rapidly expanding agency Modern technology stack and streamlined processes Collaborative team environment

Pay:

$30,000.00•$60,000.00 per year

Benefits:

Paid time off

Location:

Dania Beach, FL 33004 (Preferred)

Work Location:

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