Responsibilities:

Serve as a primary contact for customer inquiries, providing timely updates and clear communication throughout the service process.
Partner with departments across the business to help ensure work is completed accurately and within expected timeframes.
Monitor service activity and follow up on open items so customers remain informed on status and next steps.
Review completed orders or service records to confirm charges align with customer agreements and approved terms.
Maintain organized documentation, account notes, and administrative records to support daily operations and reporting needs.
Handle inbound and outbound customer communication professionally, resolving concerns and escalating issues when appropriate.
Support a collaborative workflow by coordinating with internal stakeholders to address service questions, billing concerns, and account needs. Requirements
At least 3 years of experience in customer service, customer support, sales support, or an administrative position.
Hands-on experience using CRM systems to manage customer information, service activity, and follow-up tasks.
Strong written and verbal communication skills with the ability to interact effectively with internal and external customers.
Demonstrated attention to detail, especially when reviewing records, contracts, billing information, and service documentation.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.
Strong problem-solving, conflict resolution, and critical-thinking skills.
Positive, customer-focused approach with a dependable and team-oriented work style.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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