Front Desk Coordinator / Client Experience Specialist - Medical Spa Aesthetic Vibes Med Spa Miramar, FL Job Details Part-time | Full-time $15 - $20 an hour 2 hours ago Benefits Free parking Happy hour On-the-job training Employee discount Qualifications Teamwork Interpersonal skills Attention to detail Med spa experience Instagram Full Job Description Aesthetic Vibes Med Spa is a holistic, results-driven medical spa located in Miramar, serving the Miami and Broward area. We specialize in advanced aesthetics, customized skincare, electrolysis, laser hair removal, body treatments, and other results-focused services. We are a growing, fast-paced spa with a strong focus on creating an elevated client experience from the moment someone contacts us to the moment they leave their appointment. We genuinely care about our clients, their results, and building long-term relationships with them. We're looking for a friendly, polished, highly organized, and proactive Front Desk Coordinator who thrives in a fast-moving environment and understands that great front desk service goes far beyond simply checking clients in and out. This position is best for someone who can move quickly, multitask, communicate confidently, and find something productive to work on without constantly needing to be told what to do. What You'll Be Responsible For Greeting every client warmly and creating a welcoming experience Answering calls, texts, inquiries, and booking questions professionally Scheduling, rescheduling, and confirming appointments Checking clients in and out efficiently Reviewing client profiles before checkout so you're prepared to discuss their next appointment Encouraging and assisting with rebooking Educating clients on appropriate memberships and packages Helping the team work toward monthly package and membership goals Being comfortable appearing on camera when needed for AVMS social media content Asking satisfied clients for reviews and helping us consistently grow our online reputation Following up with new leads and converting inquiries into appointments Following up with clients after select treatments Sending scheduled client check-ins for programs and treatment plans Keeping accurate client information and documentation Tracking leads, memberships, packages, promotions, and follow-ups Keeping the front desk extremely clean, polished, and organized Keeping important paperwork and operational materials organized Communicating with providers throughout the day so appointments run smoothly Assisting with model calls, creator collaborations, events, promotions, and other spa initiatives Occasionally assisting with taking short videos or photos for social media/content when needed Helping manage day-to-day social media activity from the front desk Posting consistently to our Instagram Stories throughout the day Sharing same-day availability, open appointments, cancellations, spa updates, promotions, events, behind-the-scenes moments, treatment clips, and other relevant content Making sure the spa has an active online presence even on days when management is not physically present Being comfortable capturing quick, clean, aesthetically pleasing content on a phone Staying aware of current AVMS services, promotions, packages, memberships, and policies Who We're Looking For We want someone who is: Fast and efficient — you should be comfortable working at a quick pace without sacrificing accuracy Proactive — if there's downtime, you naturally look for follow-ups, organization, leads, reviews, social media updates, or other tasks that need attention Extremely organized Detail-oriented and good at keeping track of multiple moving pieces Friendly, upbeat, and genuinely enjoys interacting with people Comfortable speaking to clients on the phone Confident discussing services, memberships, and packages Sales-minded without making clients feel pressured Reliable and punctual Coachable and open to feedback Able to adapt when schedules or priorities change Comfortable learning new systems and technology Professional and presentable A strong communicator with both clients and coworkers Someone who brings good energy into the workplace Able to work independently while also being a team player Comfortable being involved in social media and representing the spa online Able to notice when the spa should be posting something and take initiative rather than waiting to be reminded Flexibility Is Important Our spa is growing, and schedules and business needs can change. We are specifically looking for someone with flexible availability who can adapt when needed. You should be comfortable with occasional schedule adjustments, additional coverage, events, training, or busier periods when the team needs extra support. If you require an extremely rigid schedule with little ability to adjust, this position may not be the best fit. Technology & Systems Experience with scheduling/CRM systems is a plus. We currently work with platforms such as Vagaro, Connecteam, Google Sheets, email, texting systems, social media platforms, and other digital tools. You do not need to know every system before starting, but you must be comfortable with technology and able to learn new systems quickly. Sales + Client Retention This is an important part of the position.

You will help us:

Rebook clients Identify clients who may be ready to renew packages Discuss memberships and packages Follow up with interested leads Encourage reviews Maintain relationships with existing clients Make sure clients do not fall through the cracks Support same-day marketing efforts by posting openings, availability, and spa updates when needed We want someone who understands that taking care of the clients we already have is just as important as bringing in new ones. The AVMS Environment AVMS is very team-oriented, beauty and wellness focused, and continuously evolving. We're always working on improving our systems, treatments, marketing, and client experience. You may also see content creators, models, events, filming, new treatment launches, and collaborations happening throughout the spa. We want someone who is excited to be part of that environment and takes pride in representing the AVMS brand both in person and online . Experience Previous experience in any of the following is preferred: Medical spa Spa or salon Aesthetics Healthcare reception Luxury hospitality Customer service Sales Social media/content creation Appointment-based businesses Med spa experience is a plus but not required for the right person. What Matters Most to Us We can teach systems. We can teach services. We can teach our processes. What is much harder to teach is urgency, initiative, attention to detail, reliability, organization, good energy, and genuinely caring about the client experience. If you're someone who notices what needs to be done and handles it, enjoys talking to people, works well in a fast-paced environment, is comfortable helping keep a brand active on social media, and wants to grow with a medical spa, we'd love to meet you.

Pay:

$15.00 - $20.00 per hour

Benefits:

Employee discount Free parking Happy hour On-the-job training

Work Location:

In person