A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
~$85,000+ depending on experience; company truck provided; full benefits; bonus eligible; possible relocation assistance if needed About the Role A growing and reputable electrical contractor is seeking an experienced Electrical Service Division Manager to lead and expand our commercial and residential service operations. This person will oversee a team of 10-20 employees , ensuring exceptional customer service, technical excellence, and efficient operations. This role is ideal for someone with strong commercial electrical expertise, deep code knowledge, and the ability to create structure, accountability, and long‑term growth within a service division. You'll partner closely with leadership to elevate customer experience, drive new service opportunities, and improve internal systems and processes. What You'll Do Leadership & Operations Lead, develop, and support a team of service electricians, apprentices, and office administrators Manage scheduling, dispatching, work quality, and service workflows Oversee daily operations for commercial‑focused service work, with some residential oversight Ensure accurate job costing, inventory tracking, and proper customer billing Improve team accountability around processes, documentation, and service standards Customer Service & Business Growth Build strong relationships with clients, GC partners, inspectors, and vendors Drive a service‑oriented culture focused on quality, professionalism, and referral‑based growth Coach the team on customer engagement (asking for additional work, identifying opportunities, offering solutions, etc.) Support departmental growth in partnership with leadership, identifying ways to increase revenue and expand service offerings Technical Expertise Provide guidance on troubleshooting, testing, and complex commercial electrical issues Serve as a technical resource and escalation point for field techs Perform code reviews, quality checks, and meet with inspectors as needed Understand and support NFPA 70/National Electrical Code (NEC) standards On‑Call Responsibilities Handle intake for emergency service calls (typically 1-2 per week) Assign and dispatch on‑call technicians appropriately What We're Looking For Required Strong background in commercial electrical service Ability to read blueprints, interpret codes, and support technical troubleshooting Experience supervising electricians or managing a service team Highly organized, systems‑minded, and comfortable with digital tracking tools Customer‑focused mindset with the ability to coach others Stable work history (not seeking job hoppers) No specific licensure required Preferred Prior experience managing or growing an electrical service department Experience in both residential and commercial service Familiarity with inventory management, dispatching tools, and service software Comfort interacting with inspectors and identifying code‑related issues Work Environment 80% office / 20% field Collaborative leadership environment — we value honesty, quality work, and doing things the right way Not a high‑pressure or "salesy" environment — we focus on integrity, craftsmanship, and long‑term customer relationships Benefits & Perks Competitive salary ($85k+ depending on experience) Company truck with fuel/maintenance covered Medical, Dental, and Vision 401(k) with company match Annual performance bonus PTO Relocation assistance possible (Bryce Ballard with Express Employment is the primary point of contact for this position. Please apply for more information.)
Job Type:
Full-time Pay:
$85,000.00 - $100,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Relocation assistance Vision insurance
