A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Onsite Client Coordinator The Onsite Coordinator acts as the liaison between Balance Staffing and our associates dedicated to a client site. You will build, maintain, and nurture strong relationships with associates and some key contacts within a client's organization. You will also hold core responsibilities for managing new requisition requests, ensuring time fill rates and high submission quality to open orders.
Responsibilities and Duties Relationship Building:
Develop and maintain strong relationships with hiring managers and key stakeholders through networking and supportive meetings.
Client Needs Assessment:
Understand client hiring needs and present Balance Staffing as the ideal resource for staffing solutions.
Value-Added Services:
Identify areas where Balance Staffing can enhance service offerings to clients.
Contract Employee Management:
Oversee contract employees, addressing issues, administering performance counseling, and implementing disciplinary measures as needed.
Logistical Coordination:
Manage logistical details of staffing placements, including job duties, reporting structures, and interviewing requirements.
Client Representation:
Act as the first point of contact for clients regarding any inquiries or concerns related to Balance Staffing services.
Data Tracking and Reporting:
Track program metrics, monitor success rates, and provide feedback for improvement while updating daily activity trackers and coordinating with payroll professionals.
Qualifications Experience:
1+ years' experience in an HR position within a high volume, light industrial/general labor workforce
Technical Skills:
Proficient in Google Suite and Microsoft Office Suite, including Word.
Interpersonal Skills:
Strong customer service, relationship-building, and communication abilities.
Organizational Skills:
Excellent planning, follow-up, and multitasking capabilities.
Problem-Solving:
Effective in assessing situations and maintaining attention to detail.
Physical Demands Mobility:
Regular need to move around the facility; ability to stand and walk for extended periods.
Manual Dexterity:
Frequent use of computer keyboard and other office equipment.
Lifting Requirements:
Occasionally required to lift and carry items weighing up to 20 pounds.
Visual and Auditory Requirements:
Must be able to read, write, and communicate fluently in English. Visual acuity and auditory capacity to operate computers and communicate with staff and clients effectively.
Work Environment Work Setting:
This role is primarily based in a warehouse setting.
Safety Concerns:
Adherence to safety protocols and procedures is essential. Flexibility in
Schedule:
The job may require working outside normal business hours, including weekends and holidays, to meet the needs of the facility and the population served. Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.
Job Type:
Full-time Pay:
$20.00 - $22.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This role will require you to work a flexible shift Sunday-Thursday. Are you able to accommodate this schedule?
